Posted 4 months ago
Application Support Analyst
@ LaPrairie Group
Calgary, Alberta
Overview
LaPrairie Group is hiring a full-time Application Support Analyst in downtown Calgary to keep core business applications reliable and easy to use. The role covers daily support, root-cause fixes, data reporting and governance, and bridging business units with tech teams. Candidates need 3 to 6 years of application or IT support experience, including 2 to 4 years supporting ERP or operational systems.
Responsibilities:
- Manage daily health and user support for internal business applications
- Troubleshoot complex issues using logs and database queries
- Fix root causes of recurring problems
- Support reporting and data integrity using SQL, Excel or BI tools
- Translate business needs into technical requirements for developers
Requirements summary:
- Diploma or degree in IT, computer science or business, or equivalent experience
- 3 to 6 years of application or IT support experience
- 2 to 4 years supporting ERP or operational systems
- Complex SQL and business intelligence tool skills
- Understanding of APIs and web services (REST/SOAP)
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-07-12
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Information Technology, Computer Science, Business Administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
LaPrairie Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Providing project solutions where you need them most.
Full company description
LaPrairie solves your project challenges with a highly skilled workforce, innovative thinking, and state-of-the-art equipment. Our operational team and comprehensive fleet of cranes, trucks, and heavy equipment are ready to deliver – anytime, anywhere. Whether it’s executing super-heavy engineered lifts, hauling extra-heavy loads, maintaining the safety of your roads, mining and trucking aggregates, or supplying and delivering quality frac sand products – LaPrairie gives you the advantage. LaPrairie Crane Our team of hoisting engineers and riggers bring “tons of experience”, along with professionally engineered lift studies, that make for an exceptional safety record. We are specialists in engineering and executing highly complex and extra-heavy lifts. LaPrairie Haul Heavy haul logistics specialists tackle jobs of all sizes and scope. We are highly skilled transportation and heavy haul professionals with broad experience in harsh, remote northern environments. LaPrairie Works LaPrairie Works provides expertise in highway and bridge maintenance, slope stabilization, and environmental remediation. We are proud to be formally recognized with industry and ministerial awards for innovation and environmental stewardship. LaPrairie Oilfield Our specialized trailer fleet of pneumatic, bottom dump, and live bottom trailers, coupled with multiple, strategically located trans-load centers enables LaPrairie to be first on site with just in time deliveries. Canadian Silica Industries Produces API Spec, 20/40, 30/50, 40/70 & 100 mesh frac sand with easy access to the Montney, Duverney, and Cardium Formations, with trans-load facilities conveniently located in Fort Nelson, and Dawson Creek BC. Our mining operation in Arcadia, WI produces washed sand delivered by barge or rail across North America. LaPrairie Rock Equipped to handle every phase of the materials engineering process, from initial exploration to delivery of the end product.
- LinkedIn followers
- 2,588
- People associated on LinkedIn
- 167
- Reported office locations
- Calgary, Alberta T2P 1N8, CA
- 427 Gregoire Dr, 201, Fort McMurray, Alberta T9H 4K7, CA
- Business categories
- Construction
- Residential
- Commercial Real Estate
- Transportation
- Rental
- Other recorded names
- LaPrairie Group
- LaPrairie Group of Companies
- Specialties
- Canadian Crane Rental Services
- Heavy Haul Solutions
- Highway Maintenance
- Transportation
- Aggregate Resources
- and Proppant Solutions in Canada and USA
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
LaPrairie solves your project challenges with a highly skilled workforce, innovative thinking, and state-of-the-art equipment. Our operational team and comprehensive fleet of cranes, trucks, and heavy equipment are ready to deliver – anytime, anywhere. Whether it’s executing super-heavy engineered lifts, hauling extra-heavy loads, maintaining the safety of your roads, mining and trucking aggregates, or supplying…
| Field | Value |
|---|---|
| Industry | Transportation/Trucking/Railroad |
| Company size | 201-500 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Specialties | Canadian Crane Rental ServicesHeavy Haul SolutionsHighway MaintenanceTransportationAggregate Resourcesand Proppant Solutions in Canada and USA |
| Open jobs on Jobsy | 59 |
| View page |
LaPrairie Group of Companies is a family-owned, diverse group of construction companies that have been in business for over 40 years in Western Canada. We are one of Canada’s largest independently owned mobile-crane companies, experts in oilfield trucking, heavy-hauling and picker truck services, specialists in proppant mining and production, and a major road construction and maintenance contractor.
We are accelerating our digital transformation efforts and seeking and are seeking a motivated, analytical, and customer-focused Application Support Analyst to join our IT team, in downtown Calgary. This role will help improve the way our business systems, data, and processes work together — supporting our commitment to efficiency, modernization, and growth.
Role Overview
In this role, you will ensure our core business applications are reliable and easy to use. Beyond daily troubleshooting, you’ll work to improve system workflows, enhance our data reporting, and help lead the transition toward a more modern application landscape.
Key Responsibilities
- Manage the day-to-day health and user support for all internal business applications.
- Act as the technical expert for complex issues, leveraging logs and database queries to resolve problems quickly.
- Identify and fix the root cause of recurring problems to prevent future occurrences.
- Work with the IT Infrastructure team to keep our main systems efficient and reliable.
- Ensure support processes are consistent, documented, and easy to replicate.
- Support business reporting needs using SQL, Excel, or BI tools.
- Manage the data lifecycle, including cleaning up and moving old data during system upgrades.
- Handle data validation, corrections, and regular integrity checks to keep information accurate.
- Maintain clear standards for how data is handled and governed across the company.
- Act as the bridge between business units and tech teams to ensure software meets actual work goals.
- Work closely with Finance, Operations, and Field teams to understand and improve their workflows.
- Translate business needs into clear technical requirements for developers.
- Assist with software testing (UAT), user training, and creating simple how-to guides and SOPs.
- Lead efforts to automate manual tasks and improve overall system efficiency.
Qualifications & Skills
- Diploma or Degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience.
- 3 – 6 years of experience in application support or IT support roles.
- 2 - 4 years of proven experience supporting ERP or operational systems.
- Excellent problem-solving, trouble shooting and analytical skills with strong attention to detail.
- Proficiency in writing complex SQL queries for data extraction, transformation, and troubleshooting.
- Familiarity with business intelligence tools such as Power BI, Tableau, or similar platforms.
- Strong understanding of business process improvement and system optimization.
- Experience in documenting business and technical requirements, user guides, and training materials.
- Ability to communicate clearly and effectively with both technical and non-technical users.
- Familiarity with the Software Development Life Cycle and Agile methodologies.
- Basic understanding of APIs and web services (REST/SOAP) to troubleshoot data flow between integrated systems.
- Self-driven, organized, and capable of managing multiple priorities.
- Actively seeks out opportunities to learn and develop knowledge.
Interested candidates are invited to submit their application, including a resume and cover letter. Only shortlisted candidates will be contacted for further steps in the selection process.
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