Application System Analyst ( 6 months contract )

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a 6 months contract opportunity for a Application System Analyst. This role can be based out of one of our main offices including: Stellarton, NS, Dartmouth, NS, Mississauga, ON, Edmonton, AB, or Calgary, AB.

As a Retail Pharmacy Technologist with Sobeys, you will:
• Provide Level 2 support for retail pharmacy hardware and application incidents, service requests, and changes within established service levels.
• Troubleshoot pharmacy workstations, servers, printers, scanners, application, network-connected peripherals, and other in-store technology, escalating complex issues to senior team members or vendors as required.
• Assist with hardware lifecycle activities, including equipment intake, staging, imaging, certification, deployment, replacement, inventory, and retirement.
• Support the testing and certification of new or replacement pharmacy hardware and peripherals under the guidance of senior technical resources.
• Participate in pharmacy technology deployments, hardware refreshes, store openings, renovations, acquisitions, conversions, and closures.
• Coordinate onsite hardware installations and service activities with stores, field technicians, internal technology teams, and external vendors.
• Assist with Windows workstation and server configuration, operating system updates, patching, software deployment, and basic network troubleshooting.
• Monitor hardware-related incidents and recurring issues, document findings, and contribute to root cause analysis and long-term corrective actions.
• Maintain accurate hardware inventories, asset records, configuration details, support procedures, and knowledge articles.
• Follow established security, change-management, incident-management, and operational support processes.
• Participate in after-hours or on-call support as required for pharmacy operations and planned deployments.
• Develop technical knowledge of the pharmacy environment through hands-on troubleshooting, training, documentation, and collaboration with senior Hardware Technologists and Application Analysts.
• Identify opportunities to improve hardware support processes, documentation, deployment activities, and operational efficiency.

What your resume will include and demonstrate to us:

• College diploma or university degree in Information Technology, Computer Science, Computer Systems Technology, or an equivalent combination of education and practical experience.
• 1–3 years of experience in IT support, desktop support, hardware deployment, technical operations, or a related role; retail or pharmacy technology experience is an asset.
• Hands-on experience troubleshooting Windows workstations, printers, scanners, peripherals, and network-connected devices.
• Familiarity with Windows Server environments, Active Directory, software deployment, patching, and basic networking concepts.
• Experience with hardware staging, imaging, installation, replacement, inventory, or lifecycle management.
• Ability to follow technical procedures while developing the skills required to troubleshoot issues independently.
• Strong problem-solving and analytical skills with a willingness to investigate unfamiliar technology and learn from senior technical resources.
• Strong organizational skills and attention to detail, including accurate asset tracking and technical documentation.
• Strong communication and customer-service skills with the ability to work effectively with pharmacy teams, internal technology groups, field technicians, and vendors.
• Ability to manage multiple incidents, requests, and deployment activities while meeting operational priorities.
• Experience with ServiceNow or another IT service-management platform is considered an asset.
• Exposure to PowerShell, SCCM or similar endpoint-management tools, and automation is considered an asset.
• Knowledge of ITIL processes and continuous improvement practices is considered an asset.
• Retail pharmacy industry experience is considered an asset.

Who we are
Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.
Learn more about our story and culture:
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.