Area Engagement Manager

GENERAL SUMMARY

Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FedEx facility. Supports the FedEx Safety Above All Culture. Responsible for ensuring training and engagement are executed effectively regarding safe and efficient package sortation operations through the management of Operations Supervisors, Operations Training Supervisors and Operations Safety Specialists.

Job Description Essential Functions

Serves as a champion for FedEx’s Safety Above All Culture and supports all related initiatives. Fosters a safety-conscious culture by serving as an advocate for safety compliance and safety initiatives.

Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

Plans, organizes, staffs, directs and controls the day-to-day operations of their facility area.

Responsible for managing the training and engagement assignments of employees (primarily Operations Supervisors, Operations Safety Specialists and Operations Training Supervisors) to ensure understanding of operational processes.

Coaches Ops Supervisors. Operations Safety Specialist and Operations Training Supervisors, providing feedback on communication style and delivery as well as overall engagement with new hires. Ensures Orange Armband Program is properly administered and followed.

Overall responsibility for new hire training and programing, including the Orange Armband Program. Coaches Ops Supervisors and Operations Training Supervisors on engagement, communication, training delivery and style to ensure consistent training of new package handlers and other employees.

Ensures that operational updates and concerns are communicated properly to Ops Supervisors and Operations Training Supervisors and applied consistently throughout the facility.

Assists with counseling Sort Mangers regarding new hire placement depending on specific sort needs. Elevates and recommends solutions to concerns raised by new hires.

Collaborates with the Equity, Inclusion and Engagement Department to implement employee engagement and retention strategies for the facility.

Ensures compliance with all FedEx policies/procedures and applicable governmental regulations.

Oversees the Operations Safety Specialists in the development of and responsible for administering company safety strategies and programs.

Coverage of Area Manager duties, as needed.

Performs other duties as assigned.

Minimum Education

College Degree or Equivalent

Minimum Experience

Eighteen (18) months experience as an Ops Supervisor at FedEx OR two (2) years previous management, operational leadership or project/team leader experience required.

Knowledge, Skills and Abilities

Solid knowledge of Part 2 of the Canada Labour Code and all other related health, safety and environmental legislation.

Solid knowledge of Occupational Safety & Health Administration (OSHA).

Strong knowledge of IATA and TDG, Workers Compensation, industrial hygiene and building and fire code legislation.

Strong working knowledge of behavioural based safety

Strong project / time management and analytical/problem solving skills

A strategic planner with sound technical skills, analytical ability, good judgment and strong operational focus.

A decisive individual who possesses a strategic focus as well as an operational, implementation and detail-oriented perspective.

Microsoft Power Point, Microsoft Word – Standard, Microsoft Excel – Expert.

Data Management application experience e.g. SAP, ORACLE, Power BI.

Qualifications Requises: This is a temporary position for up to 6 months in length.

Transparence Salariale:

Salaire:

Détails Supplémentaires: Job Posted: 11/13/2026 Job Closed: 11/20/2026 at 3pm local time

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.