Posted 2 months ago
Assistant Branch Manager
@ First Nations Bank of Canada
Iqaluit, Nunavut
Overview
First Nations Bank of Canada is hiring a full-time permanent Assistant Branch Manager for its Iqaluit, NU branch. The role supports the Branch Manager in branch growth, profitability, customer service and staff coaching. Salary is $60,719 to $87,436 annually, with northern living and housing allowances.
Pay:
$60,719–$87,436 a year
Responsibilities:
- Coach staff on customer service and sales
- Manage branch profitability and non-interest expenses
- Ensure sound credit decisions and policy compliance
- Maintain customer and referral source relationships
- Assist with hiring and staff training
Requirements summary:
- Proven retail banking or similar experience
- Sales or customer service experience preferred
- Strong leadership skills
- Working knowledge of banking software and MS Office 365
- Knowledge of Indigenous relationship building
- Acceptable criminal and credit checks
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-09-18
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Background checks | criminal record, credit |
| Encouraged to apply | Indigenous peoples |
| Perks mentioned | Generous paid time off, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
First Nations Bank of Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We do the financial part of Nation Building.
Full company description
First Nations Bank of Canada (the "Bank") is a Canadian chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. First Nations Bank of Canada is over 87% Indigenous owned and controlled. The Bank offers Indigenous and non-Indigenous people, corporations and governments a full range of personal and business banking services including loans, mortgages, investments (registered and non-registered), transaction accounts and cash management. First Nations Bank of Canada is an approved member of Canada Deposit Insurance Corporation, the Canadian Payments Association and is an approved mortgage lender with Canada Mortgage and Housing Corporation, as well as the First Nations Market Housing Fund.
- LinkedIn followers
- 8,966
- People associated on LinkedIn
- 130
- Reported office locations
- 224 4th Avenue South, 300, Saskatoon, Saskatchewan S7K 5M5, CA
- 224 4th Ave South, Saskatoon, Saskatchewan S7K 5M5, CA
- 360 Broadway, Winnipeg, Manitoba R3C 0T6, CA
- 8004 Flying Dust First Nation, Meadow Lake , Saskatchewan S9X 1T8, CA
- 21553 Chief Lapotac Blvd., 100, Enoch, Alberta T7X 3Y3, CA
- Thunderbird Plaza, Unit #1, Walpole Island, Ontario N8A 4K9, CA
- 15 Maamuu Road, Suit 002, Chisasibi, Quebec J0M 1E0, CA
- 630 Queen Elizabeth II Way, Iqualuit, Nunavut X0A 0H0, CA
- 4905 48th Street, Unit 10, Yellowknife, North West Territories X1A 3S3, CA
- 9016 Quartz Rd, Unit 103, Whitehorse, Yukon Territory Y1A 2Z5, CA
- 624 4th Avenue, Arviat, Nunavut X0C 0E0, CA
- Other recorded names
- First Nations Bank of Canada
- Profile identifies a recruitment agency
- No
- Reported total investment
- 9,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
First Nations Bank of Canada (the "Bank") is a Canadian chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. First Nations Bank of Canada is over 87% Indigenous owned and controlled. The Bank offers Indigenous and non-Indigenous people, corporations and governments a full range of personal and business banking services including loans, mortgages, investments…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 51-200 employees |
| Headquarters | Saskatoon, Saskatchewan |
| Organization type | Privately Held |
| Year founded | 1996 |
| Open jobs on Jobsy | 9 |
| View page |
WE’RE HIRING!
Assistant Branch Manager - Iqaluit, NU
Full-Time Permanent
About Us
First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 90% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK, FNBC takes pride in its workforce of over 61% Indigenous employees working at locations across Canada.
About The Role
Reporting to the Branch Manager, you will assist and support the Branch Manager in the growth, profitability and efficient operation of the Iqaluit, NU branch. You are a highly motivated individual who is passionate about providing a high level of customer service and driving operational excellence This is a full-time permanent position.
Here’s What You’ll Be Doing
- Assist with hiring employees and building employee capability to identify, understanding and fulfilling customer needs
- Lead, coach and model quality service delivery at every customer interaction
- Lead and contribute to the ongoing improvement of the customer experience
- Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
- Assist with staff training in product knowledge and fostered within a cross-selling environment to provide optimum customer service
- Manage branch profitability through effective control of non-interest expenses, revenue and loan products
- Ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
- Ensure consistent coaching of employees to deliver on the business sales and service strategy
- Maintain and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products/services
- Maintain a sales and service team focus through ongoing coaching and reinforcing sales and service skills and behaviours; rewarding and recognizing sales and service excellence
- Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
- Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
- Follow and ensure employees understand and apply bank/branch operating policies and procedures
- Ensure necessary due diligence is taken to support the accuracy of all customer transactions
- Ensure timely completion of Self-Assessment Reviews (SARs)
Qualifications
- Have proven experience a retail banker or similar role; sales or customer service is preferred
- Strong leadership skills
- Working knowledge of banking software and MS Office 365
- Patience and problem-solving ability
- Customer-oriented attitude
- Excellent communication skills and enjoy working with others
- Knowledge of Indigenous relationship building
- Have acceptable criminal and credit checks
Compensation & Benefits
- Competitive Salary: $60,719 - $87,436 annually
- Northern Living Allowance and Housing Allowance
- Health and Dental benefits
- Healthcare Spending Account & Personal Spending Account
- Paid vacation
- Training and career development opportunities
How to Apply
We are passionate about creating an inclusive workplace and value and respect diversity of our staff.
If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please drop of your resume in person at the Iqaluit, Nu branch OR apply through our Career Centre at Career Centre | Recruitment. The posting will remain open until filled.
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Preference will be given to Indigenous peoples who are recognized members or descendants of First Nations, Métis, or Inuit peoples indigenous to Canada.
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