Posted 3 days ago
Assistant Store Manager
@ Women in Need Society
Calgary, Alberta
Overview
Women in Need Society is hiring a full-time Assistant Store Manager for its thrift store. The role supervises and trains store associates, covers store management duties in the Store Manager's absence, and handles merchandising, cash handling and store administration. Preferred experience is in retail or customer service, and the work requires lifting heavy items.
Responsibilities:
- Supervise, train and motivate store associates and volunteers
- Manage store presentation, merchandising and stock rotation
- Serve customers and address their concerns professionally
- Handle daily cash, deposits and variance reporting
- Keep the store safe, secure and free of loss
Requirements summary:
- Strong communication, interpersonal and coaching skills
- Strong customer service focus
- Ability to motivate and supervise staff
- Retail or customer service experience preferred
- Physically fit with ability to lift heavy items
- Ability to prioritize and multitask
Tools & skills
Source and dates
Source type not verified · startdate
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer low |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Women in Need Society
| Field | Value |
|---|---|
| Open jobs on Jobsy | 10 |
Overview:
The Assistant Store Manager is a key position within the store environment and performs a wide variety of duties under the direction of the Store Manager. In the absence of the Store Manager, performs the duties of the Store Manager. This includes supervising staff, store presentation, merchandising and inventory rotation, customer service, store sales, and store administration. This hands-on position trains and supervises store associates and ensures a safe and healthy work environment.
Duties and Responsibilities:
Supervisory and Team
- Foster a positive workplace and team environment through open communication
- Motivate and inspire store associates
- Cross-train store associates and volunteers to do various jobs within the thrift store
- Provide ongoing training, feedback and performance reviews for store associates
- Provide leadership through modeling appropriate behaviour
- Learn all job functions of the store and cover off for various roles when required.
- Respect and comply with all WINS policies and procedures, ensuring that employees are aware of, and comply with, policies
- Use appropriate discipline when required, as per WINS’ policies
- Attend and participate in regular staff meetings, communicating relevant events to the store associates
- Other duties as assigned by Store Manager
Store Presentation and Merchandising
- Ensure a clean and organized store
- Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales
- Operate the store to maximize product on the sales floor
- Learn and train staff on product knowledge and merchandising
- Ensure consistent and quality sorting and pricing of donations
Store Sales and Profitability
- Ensure product pricing represents fair market value
- Build awareness of WINS and positive relationships with residents, businesses, and organizations in the neighborhood
Customer Service
- Set example in customer service for employees, welcoming and responding to customers in a courteous and helpful manner
- Ensure customer concerns are addressed in a timely and professional manner
- Create a non-judgmental and supportive environment for WINS referral clients and customers
Store Administration
- Maintain cash handling procedures and standards to record, balance, and deposit daily sales, report and document any variances in cash
- Order supplies and maintain appropriate supply levels
Health, Safety, and Security
- Ensure and maintain a safe working environment for employees in the store
- Report any workplace incidents on a timely basis
- Secure store premises on a daily basis
- Ensure donations and garbage left outside store premises are picked up in a timely manner
- Ensure that loss prevention processes and policies are consistently implemented
Job Skills:
• Strong communication, interpersonal and coaching skills
• Strong customer service focus
• Ability to motivate and supervise staff
• Previous experience in a retail or customer service environment preferred
• Physically fit with the ability to properly lift heavy items
• Demonstrated ability to prioritize and multitask
Journal
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