Posted 16 days ago
Associate, Guest Experience - Full time
@ Groupe Nordik
Chelsea, Quebec
Overview
Groupe Nordik is hiring a full-time Associate, Guest Experience at Nordik Spa Village to greet and assist guests, handle reservations and payments, and keep the spa clean. The role is fully bilingual and needs availability across days, evenings and weekends. Base pay is $21.36 per hour plus benefits, for at least 30 hours a week.
Pay:
$21.36 an hour
Responsibilities:
- Accueillir et enregistrer les clients
- Répondre aux demandes sur les services et installations
- Prendre les réservations et tenir les dossiers clients
- Traiter les paiements
- Participer à l'entretien des lieux
Requirements summary:
- Diplôme d'études secondaires ou équivalent
- Français et anglais excellents (entièrement bilingue)
- Expérience en service à la clientèle un atout
- Connaissances de base de la suite Windows
- Capacité de soulever 10 kg régulièrement
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 30 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 22 lb · computer moderate |
| Languages | English, French |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Groupe Nordik
| Field | Value |
|---|---|
| Open jobs on Jobsy | 25 |
Associate, Guest Experience
Nordik Spa Villgae
For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of mind and body wellness experiences in North America, Nordik Spa Village allows you to reconnect with the elements, with each other and with yourself. It offers a refuge from modern life and a chance to give life a break.
Join us!
When you work at Nordik Spa Village, you don't just earn a job, you find a family. We pride ourselves on having one of the warmest and most welcoming communities and our guests truly appreciate it. We strive to provide excellent care to our guests and ensure the well-being of our employees who are our craftsmen.
Who we are
Our mission is to give our guests a moment of respite by providing a refuge from the pressures of modern life where they can rediscover their own well-being and, as a result, live happier, longer lives. Your role as a craftsman in our nature spa is to cultivate peace. Here at Nordik Spa Village, we are a passionate and dedicated team. We are always enthusiastic, helpful, conscientious, discreet and above all respectful. We care deeply about each and every guest and fellow craftsman in our wellness spa.
What we want
Under the supervision of the Customer Experience Manager, the Guest Experience Associate is responsible for greeting, assisting and advising customers on the thermotherapy cycle and its benefits, the services and experiences offered at Nordik, while ensuring the cleanliness of the facilities and the quality of the experience for our customers.
What you will do
- Greet and check-in guests;
- Respond to inquiries regarding services and facilities;
- Take reservations and maintain guest records;
- Process various forms of payment;
- Assist in maintaining the cleanliness of the spa, including the reception area, lobby, pavilions, treatment rooms, staff areas and locker rooms;
- Restock lockers as needed (towels, robes and toiletries);
- Communicate relevant information to guests that will provide them with a unique experience;
- Be responsive to guest needs and requests.
Profile required
- High school diploma or equivalent;
- Excellent command of French and English (fully bilingual);
- Previous experience in customer service is an asset;
- Basic knowledge of the Windows suite;
- Ability to lift and carry loads up to 10 kg on a regular basis.
Please Note : The position is hybrid, with 50% of the work taking place indoors and 50% outdoors.
Salary
According to the salary scale in effect plus benefits related to Nordik Spa Village. The base salary for this position is $21.36 per hour.
Work schedule
Full-time: Minimum of 30 hours per week, with flexible availability during the day, evenings, and weekends.
To apply
Please send your resume and cover letter by clicking on "Apply" below.
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