Associate - Help Desk and Escalation, Bell Canada

Req Id: 433002

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be part of the team that drives the achievement of our strategic objectives. You’ll work collaboratively with a team of professionals, managing the performance and risk profile of Bell, balancing the needs of customers, investors and team members with long-term business success.

Duties / Accountabilities

• Provide support, coaching and training to the employees for tasks and Bank reconciliations transactions.
• Handle unusual and complex situations with various internal and external client business units.
• Produce reference documents for the team following the analysis of repetitive problems.
• Participate in conference calls, various projects, problem solving and recommend process improvements for the entire team.
• Build reference documents related to new projects and process improvements.
• Perform job quality audit according to established Standards (SOX).
• Plan, coordinate jobs in preparation for the month end GL close and various reports
• Establish automation processes.

Essential Qualifications / Competencies

• Bilingual (English and French)
  • Ability to communicate effectively with internal departments and/or external parties
• Knowledge of billing systems
• Knowledge of electronic banking processes
• Willingness to support other team members
• Autonomous, creative, able to work with tight deadlines in a high pace environment
• Analytical and detail oriented
• Able to resolve issues related to unusual situations and new processe
• Able to work with virtual teams, internal and external customer
• Able to communicate well by telephone, in writing or in perso
• Excellent communication and interpersonal skill
• MS Excel advanc
• MS Outlook intermediate
• Working knowledge of SAP and JESS system processes
• Ability to learn and use new technologies and tools

Working Conditions

• Ability to do overtime hours to meet specific deadlines

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Verdun
Work Arrangement: Remote
Application Deadline: 11/15/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Verdun

Bell, one of Canada's Top 100 Employers.