Banquet Server

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

The Banquet Server is responsible for providing efficient and courteous service to our guests. The server will provide our guests with hospitality providing prompt, efficient service of food and beverages in accordance with hotel policies and banquet event order standards.

Responsibilities

Greet guests promptly and provide a warm, professional welcome.
Maintains event area in clean and neat manner
Maintains close communication and works cooperatively with Banquet leadership team, co-workers in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment to ensure consistency of services and the highest quality of operation.
Monitor guest needs on a continual basis ensuring all requests will be promptly fulfilled
Guides the guest through all phases of their experience in the banquet/event
Sets up, monitors, refreshes and breaks down coffee breaks, receptions and meal periods for specific group functions
Promptly removes dishes as guests complete their meal during any meeting or meal function
Resets banquet rooms in preparation for the next function according to Banquet event orders
Effectively communicates with the kitchen, catering coordinate and banquet staff
Assist other banquet personnel with maintenance (side work, opening/closing duties as necessary)
Familiar with various types of services – plated service, buffet service, receptions.
Be aware of all Hotel Environment and Health & Safety Procedures including Emergency Evacuation
Follow all safety and sanitation policies when handling food and beverage
Ensure all AGLC and other provincial or federally mandated laws, policies and procedures are understood and adhered to, at all times.
Develop and maintain positive relationships with all guests, food and beverage staff and other hospitality departmental staff.
Must report to work on time and in a clean uniform while maintaining proper hygiene and grooming at all times.
Clearly communicate special requests, allergies, dietary concerns.
Deliver food & beverage accurately, promptly, and according to restaurant standards
Handle guest questions, concerns and complaints professionally and notify a manager as required
Provide attentive service throughout the meal and respond to additional needs
Ensure the cleanliness of working area is maintained at all times.
Communicate effectively with hosts, bartenders, kitchen staff, managers and other servers.
Participate in pre-shift meetings and training sessions
Contribute to a positive, respectful and professional workplace
Support set up and tear downs resetting for next shifts
Ensure all items required at service stations, assist in opening and closing procedures.
Assist maintaining all front of house inventory control levels to meet business volumes.
Follow all food safety, sanitation, workplace safety and restaurant policies.
Maintain proper hygiene and safe food-handling practices.

Education And Experience

Requires a high school diploma.
Valid Alberta Pro Serve Certification.
Experience working with POS systems
Food Safety certification is an asset
Current First Aid certification is considered an asset

Knowledge, Skills And Abilities

1 – 2 years experience in a server capacity working in a fast-paced environment.
Possess excellent interpersonal, communication and organizational skills; strong verbal and written communication skills are required as well as attention to detail.
Ability to work and thrive in a independent and team-oriented environment.
Ability to work in a physically demanding area with a high-volume, multi-tasking environment.
Must be available flexible shift-work. (days, nights, weekends, holidays)
Ability to stand/walk for extended periods and work efficiently in a physical demanding, fast paced environment
May require lifting weight of up to approximately 50 lbs.

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

Priority will be given to Tsuut'ina Nation members.