Posted 4 months ago
Bilingual Call Centre Agent
@ BRINKS CANADA LIMITED
Toronto, Ontario
Overview
Brink's Canada Limited is hiring a part-time bilingual call centre agent for its National Client Services team. The role answers internal and external customer inquiries by phone and email, troubleshoots technical and billing issues, and works across shifts including nights and weekends. The posting requires two years of call centre, customer service or help desk experience and fluency in English and French.
Responsibilities:
- Respond to customer inquiries by phone and email
- Provide support on Brink's products and services
- Troubleshoot technical issues for customers and crew
- Generate and distribute daily operational reports
Requirements summary:
- Two years in call centre, customer service or help desk roles
- Fluency in English and French, spoken and written
- Strong problem-solving and troubleshooting skills
- Availability across day, evening and overnight shifts
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-07-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Schedule | day, evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
BRINKS CANADA LIMITED
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The global leader in cash management, secure logistics, payment solutions & international transportation of valuables.
Full company description
We combine dedicated people, secure transportation, technology and proprietary tools to create customized solutions that reduce risk, enhance productivity and save time. Brink’s Canada Limited offers a full suite of innovative services for both the local and international business community. It’s what sets us apart as the partner of choice for financial institutions, credit unions, retailers, diamantaires, jewelers, government agencies and other enterprises. The Brink’s name is synonymous throughout the world with integrity, trust, security, efficiency and world class service. Established in 1927, Brink's Canada serves customers through a national network of 41 locations and has a global network serving customers in over 100 countries, including over 150 locations in the U.S. Focused on innovation and technology, Brink's continuously invests in developing new solutions and systems to create a lasting advantage for customers. Brink’s Canada Limited is a wholly owned subsidiary of Brink’s Incorporated. Brink’s Incorporated is the world’s premier provider of secure logistics and security solutions. Established in 1859, Brink’s employs over 70,000 employees and serves customers through a network of 1,100 facilities and 13,000 vehicles in more than 50 countries on six continents — an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle. Nous disposons de personnes dévouées, de transports sécurisés, de technologies et d’outils exclusifs pour créer des solutions personnalisées qui réduisent les risques, améliorent la productivité et économisent du temps. Brink's Canada Limited offre une gamme complète de services innovants pour les entreprises locales et internationales. C'est ce qui nous distingue comme partenaire de choix pour les institutions financières, les coopératives de crédit, les détaillants, les diamantaires, les bijoutiers, les organismes gouvernementaux et d'autres entreprises. Le nom de Brink’s est synonyme dans le monde entier avec intégrité, confiance, sécurité, efficacité et service de classe mondiale. Établie en 1927, Brink's Canada sert ses clients grâce à un réseau national de 41 bureaux et possède un réseau mondial servant des clients dans plus de 100 pays, comprenant plus de 150 bureaux aux États-Unis. Axée sur l'innovation et la technologie, Brink’s investit continuellement dans le développement de nouvelles solutions et de systèmes afin de créer un avantage durable pour les clients. Brink's Canada Limited est une filiale en propriété exclusive de Brink's Incorporated. Brink's Incorporated est le premier fournisseur mondial de solutions sécurisées de logistique et de sécurité. Fondée en 1859, Brink emploie plus de 70 000 employés et dessert des clients grâce à un réseau de 1 100 installations et 13 000 véhicules dans plus de 50 pays sur six continents - une empreinte mondiale inégalée qui offre une sécurité, une efficacité et une visibilité incomparables tout au long du cycle de la logistique.
- LinkedIn followers
- 7,084
- People associated on LinkedIn
- 410
- Reported office locations
- 95 Browns Line, Etobicoke, Ontario M8W 3S2, CA
- Other recorded names
- Brink's Canada
- Specialties
- Cash in Transit
- ABM Services
- Cash Logistics
- Brink's Global Services
- Secure Storage
- ChangeFund Service
- CompuSafe Smart Safes
- Numéraire en transit
- Services GAB
- Logistique de numéraire
- Brink’s Services mondiaux
- Entreposage sûr
- Services de fonds de change et coffres-forts intelligents CompuSafe
- cash management
- secure cash management
- LVP solutions
- and secure storage services
- Profile identifies a recruitment agency
- No
We combine dedicated people, secure transportation, technology and proprietary tools to create customized solutions that reduce risk, enhance productivity and save time. Brink’s Canada Limited offers a full suite of innovative services for both the local and international business community. It’s what sets us apart as the partner of choice for financial institutions, credit unions, retailers, diamantaires…
| Field | Value |
|---|---|
| Industry | Transportation, Logistics, Supply Chain and Storage |
| Company size | 1,001-5,000 employees |
| Headquarters | Etobicoke, Ontario |
| Organization type | Public Company |
| Year founded | 1927 |
| Specialties | Cash in TransitABM ServicesCash LogisticsBrink's Global ServicesSecure StorageChangeFund ServiceCompuSafe Smart SafesNuméraire en transitServices GABLogistique de numéraire |
| Open jobs on Jobsy | 10 |
| View page |
About the job
About the Role
The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.
Availability Requirements
This role requires flexibility to support schedule coverage, including employee absences and vacation periods.
Required Shift Availability
- 08:00 AM – 04:00 PM
- 03:00 PM – 11:00 PM
- 11:00 PM – 07:00 AM
- Availability for both weekday and weekend coverage is required
Key Responsibilities
- Respond to internal and external customer inquiries via phone and email
- Provide support related to Brink’s products and services
- Troubleshoot technical issues impacting customers and crew members
- Collaborate with internal departments to ensure timely resolution of customer concerns
- Follow established processes to diagnose issues and identify appropriate solutions
- Generate and distribute operational reports throughout the day
- Support ad hoc projects and serve as a key contact for customer communications
- Deliver a professional, positive, and efficient customer experience
Required Qualifications
We're looking for candidates who have:
- A passion for delivering exceptional customer service
- Fluency in English and French (spoken and written)
- Minimum 2 years of experience in:
- Call Centre environments
- Customer Service roles
- Help Desk or Technical Support positions
- Strong problem-solving and troubleshooting skills
- Ability to remain calm and effective under pressure
- Ability to manage multiple priorities and quickly adapt between:
- Technical support inquiries
- Billing-related concerns
- Phone and email communications
- Excellent verbal and written communication skills
- Strong computer and technology skills
- A positive, collaborative, team-first mindset
- A continuous improvement approach with a willingness to suggest process enhancements
Nice to Have Qualifications: Experience working within the transportation/security industry
Qualifications
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