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Posted 6 months ago

Bilingual Call Centre Representative

@ BITS Recruiting

View all jobs Website

Toronto, Ontario

$25.50/hr1+ years experience
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SIGNALS

Overview

BITS Recruiting is hiring bilingual customer service representatives for a large national call centre in Toronto. The role handles phone and email inquiries about building maintenance and specialized services, with 6 to 8 weeks of day-shift training. It is fully onsite, contract-to-hire, at $25.50 per hour, with 8-hour rotating shifts including weekends and holidays.

Pay:

$25.50 an hour

Responsibilities:

  • Handle inbound calls and emails about service requests and complaints
  • Resolve customer issues, including complex and escalated cases
  • Document interactions and maintain detailed notes
  • Liaise with internal teams to ensure timely resolution
  • Process and manage service requests

Requirements summary:

  • Fluent in English and French, spoken and written
  • Minimum 1 year of customer service experience
  • Typing speed of at least 40 WPM
  • Proficiency in Microsoft Office
  • Enhanced Reliability Clearance required

Tools & skills

Microsoft OutlookMicrosoft WordMicrosoft Excel
Source and dates

Source type not verified · crelate

Employer posting date
2026-04-27
First seen by our source
2026-10-28
Source record updated
2026-10-28

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience1+ years
Hours per week40
Scheduleday, evening, holidays, weekends, overnight
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French
Security clearanceEnhanced reliability
Perks mentionedPaid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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BITS Recruiting

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Delivering the essential BITS, staffing solutions that drive your work forward

Full company description

At BITS Recruiting, your trust matters. All of our recruiters communicate using official company email addresses ending in @bitsrecruiting.com. If someone contacts you claiming to be from BITS but uses a different email or asks for sensitive information upfront, please be cautious. If you suspect any fraudulent activity or impersonation, report it to us immediately at [email protected]. — Building a great team doesn’t just happen, it takes the right people, in the right roles, at the right time. That’s where we come in. BITS Recruiting delivers smart, responsive, and people-first staffing solutions that help businesses grow and professionals thrive. Whether it’s temporary staffing, full-time roles, or that perfect contract gig, we know how to connect the dots. We build teams and keep things moving across industries like finance, legal, construction, marketing, healthcare, logistics, and more. Need to hire? Looking for work? Let’s make it happen.

LinkedIn followers
33,100
People associated on LinkedIn
7
Reported office locations
  • 5025 Orbitor Drive, Building 2, Suite 400, Mississauga, Ontario L4W 4Y5 , CA
Other recorded names
  • BITS Recruiting
Specialties
  • Staffing Solutions
  • Recruitment Services
  • Contract Staffing
  • Permanent Staffing
  • Temporary Staffing
  • Payroll Solutions
  • Talent Acquisition
  • Executive Search
  • Contract Professionals
  • Recruitment Agency
  • Hiring
  • Consulting Services
  • Accounting Jobs
  • Finance Jobs
  • Administrative Jobs
  • Legal Jobs
  • Construction Jobs
  • Marketing Jobs
  • Customer Support Jobs
  • Creative Jobs
  • Skilled Trades Staffing
  • Healthcare Staffing
  • Logistics and Distribution Staffing
  • Employment Agency
  • Talent Solutions
  • Cross-Industry Recruitment
  • Client-Centric Recruiting
  • End-to-End Staffing Solutions
  • and Bilingual Jobs
Profile identifies a recruitment agency
Yes
View all jobs Website

At BITS Recruiting, your trust matters. All of our recruiters communicate using official company email addresses ending in @bitsrecruiting.com. If someone contacts you claiming to be from BITS but uses a different email or asks for sensitive information upfront, please be cautious. If you suspect any fraudulent activity or impersonation, report it to us immediately at [email protected]. — Building a…

FieldValue
IndustryStaffing and Recruiting
Company size11-50 employees
HeadquartersMississauga, Ontario
Organization typePrivately Held
Year founded2019
SpecialtiesStaffing SolutionsRecruitment ServicesContract StaffingPermanent StaffingTemporary StaffingPayroll SolutionsTalent AcquisitionExecutive SearchContract ProfessionalsRecruitment Agency
Open jobs on Jobsy13
LinkedInView page
Job description

Bilingual Customer Service Representative

(Onsite – Toronto)

Contract-to-Hire | $25.50/hour | 24/7 Shift Rotation

We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto. In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.

This is a fully onsite, contract-to-hire opportunity with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.

Shift Details

  • Shift duration: 8 hours (30-minute unpaid break)

  • Shift Timings:

    • Morning: 8:00 AM – 4:00 PM

    • Afternoon: 4:00 PM – 12:00 AM

    • Night: 12:00 AM – 8:00 AM

  • Must be available for rotating shifts, including weekends and holidays

  • Training: 6–8 weeks (day shift)

Key Responsibilities

  • Handle inbound calls and emails related to service requests, inquiries, and complaints

  • Accurately document interactions and maintain detailed notes

  • Resolve customer issues professionally, including complex and escalated cases

  • Liaise with internal teams and stakeholders to ensure timely resolution

  • Process and manage service requests and communications

  • Deliver exceptional customer service through clear written and verbal communication

  • Manage call flow independently while maintaining quality and productivity standards

  • Adhere to organizational policies and best practices

Qualifications & Requirements

  • Fluent in English and French (spoken and written)

  • Minimum 1 year of customer service experience

  • Typing speed of at least 40 WPM

  • Proficiency in Microsoft Office (Outlook, Word, Excel)

  • Strong problem-solving and decision-making skills

  • Excellent organizational and multitasking abilities

  • Strong interpersonal skills and team-oriented mindset

  • Ability to work independently in a high-volume call centre environment

  • Enhanced Reliability Clearance required

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

BITS123

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