Posted 14 days ago
Bilingual Call Centre Specialist
@ Primacorp Ventures Inc
New Westminster, British Columbia
Overview
Primacorp Ventures Inc is hiring a part-time Bilingual Call Centre Specialist in New Westminster, BC, at $19.00 per hour for 20 hours a week. The role handles inbound English and French calls, sells where opportunities arise, and books prospective student interviews. Morning shifts run 5:00 a.m. to 1:30 p.m., Monday to Friday.
Pay:
$19 an hour
Responsibilities:
- Handle inbound calls in English and French
- Provide customer service and identify sales opportunities
- Meet monthly and annual KPI targets
- Track and report daily, weekly and monthly activity
- Book prospective student interviews for the appointment team
Requirements summary:
- Fully fluent in English and French, oral and written
- High school diploma
- Minimum two years in a call centre
- Experience in private post-secondary education or recruitment preferred
- Proficiency with MS Office
- Five9 experience an asset
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-23
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-24
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 20 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Primacorp Ventures Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Established in 1995, Primacorp invests in and manages businesses across a broad spectrum including the largest accredited independent post-secondary education group in Canada; online and distance educations programs; real estate acquisition and development; private seniors’ homes; and corporate branding and marketing operations. Most recently, Primacorp expanded into Social Enterprise and continues to grow and expand into education, service, and care businesses in Canada and abroad.
- LinkedIn followers
- 4,009
- People associated on LinkedIn
- 77
- Reported office locations
- 960 Quayside Dr, New Westminster, British Columbia V3M 6G2, CA
- Business categories
- Real Estate Investment
- Real Estate
- Other recorded names
- Primacorp Ventures Inc
- Specialties
- Real Estate
- Education
- Healthcare
- Retail
- and Philanthropy
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Established in 1995, Primacorp invests in and manages businesses across a broad spectrum including the largest accredited independent post-secondary education group in Canada; online and distance educations programs; real estate acquisition and development; private seniors’ homes; and corporate branding and marketing operations. Most recently, Primacorp expanded into Social Enterprise and continues to grow and…
| Field | Value |
|---|---|
| Industry | Investment Management |
| Company size | 1,001-5,000 employees |
| Headquarters | New Westminster, British Columbia |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Real EstateEducationHealthcareRetailand Philanthropy |
| Open jobs on Jobsy | 22 |
| View page |
About us
At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada. Yet, for us, this is just the opening act of our transformative journey!
Bilingual Call Centre Specialist (English/French) - Part-Time
Location: New Westminster, BC
Pay Rate: $19.00 / hour
Employment Type: Part-Time (20 hours per week, with a possible increase in hours in the future)
Position Overview
The purpose of the Bilingual Call Centre Specialist is to provide exceptional, bilingual customer service for all inbound calls to current and new clients in both English and French, and to assist the Appointment Setting Representative team as required. As the first point of contact for inbound calls, the Bilingual Call Centre Specialist is responsible for delivering professional support to potential and existing clients by following strict and effective guidelines.
Key Job Responsibilities
The Bilingual Call Centre Specialist will be responsible for the following duties, alongside other related tasks assigned to support business objectives:
Bilingual Client Communication: Handle inbound calls, inquiries, and support requests seamlessly in both fluent English and French.
Customer Service & Sales: Provide consistent, exceptional customer service, identify and act upon sales opportunities, and appropriately transfer clients to other business units within Campus Support.
Performance & KPIs: Achieve monthly and annual Key Performance Indicator (KPI) targets established by the Call Center Manager.
Administrative Tracking: Maintain accurate records by tracking and reporting on daily, weekly, and monthly activities.
Appointment Support: Assist the Appointment Setting Representatives team by booking prospective student interviews following strict guidelines, using proven techniques to maximize show rates, and upholding the highest standards of integrity and ethics.
Qualifications & Requirements
Education & Experience
High school diploma.
Minimum two (2) years of experience working in a call centre environment (experience within private post-secondary education or a recruitment agency is strongly preferred).
Language Requirements
Mandatory: Fully fluent and bilingual in English and French (both oral and written).
Bonus: Additional proficiency in Mandarin, Cantonese, Hindi, or Punjabi is considered an asset.
Skills & Abilities
Excellent interpersonal, oral, and written communication skills in both English and French.
Ability to work effectively both independently and as part of a dynamic team.
Proficient with MS Office (Word, Excel, Outlook) and standard productivity tools.
Familiarity with Five9 software is an asset.
Highly organized, detail-oriented, and capable of multi-tasking and managing competing priorities under pressure.
Self-starter with strong problem-solving skills, initiative, and a customer-focused attitude.
Schedule & Provisos
Hours: Part-time position, 20 hours per week with a possible increase in hours in the future.
Shift Details: Morning shifts from 5:00 a.m. to 1:30 p.m.; availability across Monday to Friday is required.
Flexibility: Willingness to adapt to work schedules provided by the Manager, Call Center.
#dmnd
Don’t hold back!—apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team.
We are proudly Canadian — rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.
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