Bilingual Customer Service

Location: Toronto, ON (On-site, Monday to Friday, near Summerhill Station)
Language: Fluency in written and spoken English and French required
Duration: 5-month contract, with potential for extension or permanent employment
Compensation: $21–$25/hour, based on experience
Schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m. (7 paid hours per day)
Start Date: As soon as possible

About the Opportunity
Are you a bilingual customer service professional who enjoys helping people and making a meaningful difference? We're looking for a friendly, tech-savvy Bilingual Customer Service Representative to join a small, collaborative team at an organization dedicated to supporting educators across Ontario.

In this role, you'll be a trusted point of contact for teachers navigating professional qualifications and career advancement. You'll provide thoughtful support by phone, email and in person, while helping keep important administrative processes running smoothly. This is a great opportunity for someone who enjoys variety, values teamwork and thrives in a supportive, people-first environment.

What's In It for You
• Join a welcoming, close-knit team where your contributions make a difference.
• Enjoy a balanced mix of customer service and administrative responsibilities without the pressure of a high-volume call centre.
• Build valuable experience supporting educators and working with professional records and applications.
• Gain hands-on training and opportunities to develop your customer service, administrative and technical skills.
• Explore the potential for longer-term or permanent employment.

Your Responsibilities
• You'll provide friendly, professional bilingual support to teachers by phone, email and in person.
• You'll process incoming applications and prepare documentation for evaluation.
• You'll upload transcripts, update records and maintain accurate electronic files.
• You'll respond to inquiries, troubleshoot issues and help individuals navigate administrative processes.
• You'll collaborate with a supportive team to ensure timely service and smooth daily operations.
• You'll assist with additional administrative tasks as needed.

Skills and Qualifications
• 6+ months of customer service, administrative or office experience, with transferable experience welcomed.
• Fluency in written and spoken English and French.
• Strong computer proficiency and confidence learning new systems and navigating digital records.
• Excellent communication and interpersonal skills, with confidence handling phone inquiries.
• Strong organizational skills, attention to detail and the ability to manage competing priorities.
• A proactive, adaptable approach to problem-solving and supporting colleagues.
• A combination of relevant education and practical experience.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.