Posted 36 months ago
Bilingual Customer Service Representative
@ Canon Careers
Saint-Laurent, Quebec
Overview
Canon Careers is hiring a bilingual Customer Service Representative to answer inbound calls and emails from customers across Canada, update account records, and support dispatch and Field Service Technicians. The role is hybrid, with office attendance on Mondays and Wednesdays, and requires fluency in both English and French, Monday to Friday, 8:30 am to 4:30 pm.
Responsibilities:
- Répondre aux appels et courriels entrants des clients
- Enquêter sur les problèmes et déterminer les mesures de résolution
- Tenir à jour les dossiers et la documentation des comptes dans la base CCTS
- Escalader les préoccupations non résolues au gestionnaire
Requirements summary:
- Expérience en service à la clientèle ou en centre d'appels
- Bilinguisme français et anglais
- Bonnes aptitudes organisationnelles et gestion du temps
- Capacité à travailler sous pression dans un environnement rapide
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2023-11-09
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canon Careers
| Field | Value |
|---|---|
| Open jobs on Jobsy | 60 |
Overview
Bilingual Customer Service Representative
Monday to Friday 8:30 am to 4:30 pm
- Do you have experience working in a customer service role?
- Are you comfortable spending the majority of your day on the phone?
- Do you have basic computer skills?
As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.
Responsibilities
Key Responsibilities:
- Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Maintain knowledge and awareness of all company policies and procedures
- Follow all current departmental procedures, processes and methodologies
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager; Other duties as required
Qualifications
To Succeed, you will need:
- Customer service / call center experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong "customer first" attitude
- Good organizational skills and strong time-management techniques
- Works well under pressure and in a fast-paced environment
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes
Why Join?
HYBRID WORK
- We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships, and more!
EMPLOYEE PERKS
- Free Coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events
Language requirement:
- In this job, you will be required to provide support nationally. As customers and work colleagues are spread out across Canada, both English and French (written and spoken) is needed for day-to-day responsibilities such as: respond to customer (internal and external) calls from other provinces, review documents generated in other provinces, etc... Therefore, you must be able to communicate verbally and in writing in both official languages
Journal
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