Posted 1 hour ago
Bilingual Customer Service Representative
@ Aplin
Edmonton, Alberta
Overview
Aplin is hiring a bilingual Customer Service Representative for a Canadian e-commerce company in downtown Edmonton, working fully in office. The role handles customer contact in French and English by phone, email and live chat, covering products, orders, deliveries, returns and warranties. Fluency in both languages and at least 2 years of customer service experience are required.
Responsibilities:
- Answer customer questions by phone, email and live chat in French and English
- Investigate and resolve orders, deliveries, returns and warranty issues
- Coordinate with warehouses and delivery partners
- Document customer interactions in internal systems
Requirements summary:
- Fluency in French and English, verbal and written
- At least 2 years of customer service experience
- Strong problem-solving and active listening skills
- Ability to multitask in a busy environment
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-07
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Aplin
| Field | Value |
|---|---|
| Open jobs on Jobsy | 843 |
To Apply for this Job Click Here
Fluent in French and English? Love helping people and finding solutions? We’d love to hear from you!
Aplin is hiring a Bilingual Customer Service Representative to join a growing, innovative Canadian company in Edmonton (fully in office downtown).
Our client is a successful Canadian e-commerce company with award-winning products and a rapidly growing customer base across North America. They offer a collaborative, people-first environment where great customer service is recognized, employees are encouraged to share ideas, and your contributions truly matter.
If you’re someone who enjoys problem-solving, takes pride in helping others, and wants to be part of a friendly, supportive team, this could be a great fit!
What You’ll Do
- Be a friendly, helpful point of contact for customers in both French and English through phone, email, and live chat.
- Answer questions about products, orders, deliveries, returns, exchanges, and warranties.
- Take ownership of customer concerns, investigating issues and following through until they’re resolved.
- Provide thoughtful, personalized solutions that leave customers feeling heard and supported.
- Work closely with internal teams, warehouses, and delivery partners to resolve customer issues.
- Build strong product knowledge to confidently answer questions and make helpful recommendations.
- Keep accurate customer records and document interactions using internal systems.
- Handle challenging conversations with patience, empathy, and professionalism.
- Contribute ideas to improve the customer experience and make processes more efficient.
What We’re Looking For
- Fluency in both French and English is required, including strong verbal and written communication skills.
- At least 2 years of customer service experience, ideally in a call centre or high-volume customer support environment.
- Strong problem-solving skills and the confidence to handle challenging situations.
- Excellent communication and active listening skills.
- Ability to multitask and stay organized in a busy environment.
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
To Apply for this Job Click Here
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