Posted 5 days ago
Bilingual Customer Service Representative
@ Fairstone Financial Inc.
Overview
Fairstone Bank, through its EdenPark brand, is hiring a bilingual customer service representative for an automobile finance role. The work covers inbound and outbound customer calls, payment and account changes, onboarding calls and email responses. The posting states hybrid work with 3 office days a week (full time in office during probation), rotating shifts between 8:00 AM and 9 PM EST Monday to Saturday, and a mandatory clear criminal reference check.
Responsibilities:
- Handle customer calls about product, billing and service questions
- Resolve customer problems and offer the best solution
- Help customers update payment, banking and insurance information
- Make onboarding calls to new customers
- Respond promptly to customer emails
Requirements summary:
- Excellent verbal and written English and French
- Strong conflict resolution and independent decision making
- Calm under pressure and able to de-escalate difficult situations
- Proficient in Microsoft Office and Outlook
- Previous call centre, automotive or financial services experience
- Post-secondary education
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Background checks | criminal record |
| Encouraged to apply | Indigenous peoples, Racialized people |
| Education | College diploma (preferred) |
| Perks mentioned | Generous paid time off, Flexible hours, Generous parental leave, Tuition support, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fairstone Financial Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 106 |
Who we are:
Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.
Join Eden Park as a Credit Manager, reporting to Senior Manager, and be part of our talented and growing team!
About the role:
- Providing exceptional and professional service on every interaction and building rapport with our customers
- Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
- Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.
- Assisting customers in making changes to their payment arrangements, banking information and insurance records
- Friendly and helpful onboarding calls with new customers
- Responding to customer emails promptly in accordance with our core values
What we're looking for:
- You possess excellent verbal and written communication skills in English and French
- You thrive in a fast-paced, ever-changing environment.
- You have amazing conflict resolution skills and the ability to make decisions independently.
- You remain calm while solving issues and have the patience to deescalate difficult situations.
- You are tech savvy and know your way through Microsoft Office Suite and Outlook
- Clear criminal reference check
- Previous experience in a call center, automotive related business, or financial services organization
- Post-secondary education
- Hybrid position with mandatory 3 days in office. Full time in office during probation.
- You have flexible availability to work. Working hours can range anywhere between 8:00 AM to 9 PM EST Monday to Saturday; schedules are completed a month in advance and shifts are rotating.
What you’ll love about working here:
- Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
- Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
- Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
- Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
- On-Site Fitness: Gym access at our London and Montreal offices.
- Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
- Family Support: Parental leave top-up program to help you during life’s big moments.
- Community Impact: One paid volunteer day to give back to causes that matter to you.
- For more information on who we are as an employer click here.
If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full timeJob Type:
PermanentJournal
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