Bilingual Customer Service Representative Remote

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matters

Inclusive - Everyone is Included and everyone wins

We work hard and party even harder.

À propos du poste

Nous recherchons des personnes talentueuses pour rejoindre notre équipe en tant qu'agents bilingues du service clientèle. Vous identifierez et proposerez de manière proactive des solutions appropriées qui génèrent une grande satisfaction client.

Teleperformance est le leader mondial de la gestion de l'expérience client. Nous connectons les marques les plus grandes et les plus respectées de la planète avec leurs clients en fournissant un service client, un support technique, une acquisition de clients, des solutions numériques, des analyses, un back-office et d'autres services spécialisés pour assurer des interactions client toujours positives.

About the job

We are looking for great people to join our team as Bilingual Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

Ce que nous offrons:

Télétravail

Programme de recommandation d'employés

Excellents régimes médicaux, dentaires et d'avantages sociaux

De bons avantages sur les produits et services de tous les jours grâce au programme d’avantages pour les employés du Canada

Opportunités d'avancement de carrière

Notre mission est de toujours offrir à nos employés un environnement qui favorise le bonheur de l’intérieur. Lorsque vous travaillez avec nous, vous êtes appréciés et inspirés pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motivé et fier de faire partie de notre équipe. C’est pourquoi nous investissons continuellement dans la création d’expériences de travail exceptionnelles et d’innombrables possibilités de développement. Nous voulons que vous soyez et vous sentiez à votre meilleur, toujours.

What we offer:

Work from home

Paid Training

Employee referral program - $500.00 for every referral hired

Excellent medical, dental and benefits plans

Great perks on everyday products and services with Canada's leading employee perk program

Internal career advancement opportunities

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Responsibilities:

FR

Fournir un service technique de premier niveau en ce qui concerne l'installation, l'exploitation et la maintenance des produits et des applications ainsi que répondre à d'autres types de requêtes clients entrantes. En mettant l'accent sur le service à la clientèle.

Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise.

Dépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins.

Responsable de la saisie précise des données en utilisant les applications prescrites.

EN

Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries. With an emphasis on Customer Care.

Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.

Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.

Responsible for accurate data input using prescribed applications.

Qualifications:

FR

Doit être âgé d'au moins 18 ans

Disponibilité à temps plein

Excellent Internet à domicile câblé - le Wifi n'est pas autorisé

Excellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autorisé

Excellente maîtrise de l'anglais et du français

Excellentes compétences informatiques

Le bilinguisme (français, anglais, tant à l'oral qu'à l'écrit) est requis pour répondre aux appels des clients anglophones et francophones partout au Canada et dans le monde

Teleperformance encourage les candidatures de personnes en situation de handicap. Des aménagements sont disponibles sur demande pour les candidats participant à tous les aspects du processus de sélection. Si vous êtes invité à participer au processus de sélection, nous nous engageons à vous proposer les aménagements nécessaires pour répondre au mieux à vos besoins.

EN

Must be at least 18 years of age

Full time availability

Excellent home internet hardwired - Wifi is not permitted

Excellent verbal and written communication skills in English and French

Excellent computer skills

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 6 weeks training, 2 weeks' vacation.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs

Schedule

We are looking for candidates with open availability.

Program hours of operation - Monday to Friday (8AM - 9PM). You will be provided with 8-hour shifts for 5 days a week.

Location

Work from the comfort of your home

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.