Posted yesterday
Bilingual Customer Service Specialist (12 months contract)
@ Leap Recruitment Partners
Markham, Ontario
Overview
Leap Recruitment Partners is hiring a bilingual Customer Service Specialist on a 12-month contract in Markham, ON, at $27.50 per hour. The role handles inbound calls and portal requests in English and French, resolves customer issues, and supports in-office administrative work. The posting states a hybrid schedule of 3 to 4 office days a week during the first three months of training, then fully hybrid, with no benefits during the contract.
Pay:
$27.50 an hour
Responsibilities:
- Manage incoming calls and customer inquiries
- Respond to requests by phone and customer portal
- Resolve customer issues accurately and efficiently
- Perform in-office administrative assignments
- Document all activities in required systems
Requirements summary:
- Excellent verbal and written English and French
- Customer-oriented with passion for service
- Strong organization across multiple priorities
- Experience with Microsoft Word and Excel
- Minimum high school diploma or equivalent
Tools & skills
Source and dates
Source type not verified · tracker
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Leap Recruitment Partners
| Field | Value |
|---|---|
| Open jobs on Jobsy | 28 |
Job Title: Bilingual Customer Service Specialist
Role type: 12 months contract role
Hybrid position - 3 to 4 days in a week in office - first 3 months will be in office for training purposes. After that it is fully hybrid.
Location - Markham, ON
Pay rate: $27.50/hour (Fixed) - no benefits during contract period
What you will be doing:
- Manage incoming calls and respond to customer inquiries while maintaining a respectful and
- customer centric approach
- Professionally respond to customer requests by phone and/or via the customer portal
- Provide information while resolving any issues that customers may face with accuracy and
- efficiency
- Perform and support in office administrative assignments
- Document all activities in accordance with established procedures in a clear and concise manner
- utilizing the appropriate systems
- Able to work in a face paced, high-volumed environment
- Follow company policies, procedures, and guidelines
- Support other departments based on the fluctuation of the business needs
What you bring:
- Excellent verbal and written communication skills in English and French
- Prior inbound customer service experience (an asset but not required)
- Customer orientated with a passion for customer service
- Strong organization skills with the ability to handle multiple priorities
- Ability to work Independently and manage time effectively
- Experience with Microsoft Office (Word, Excel)
- Minimum High School diploma or equivalent
At Leap we are an Equal Opportunity and Affirmative Action employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.
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