Posted 11 days ago
Bilingual IT Support Technician
@ Fix Network
Milton, Ontario
Overview
Fix Network is hiring a bilingual IT Support Technician to provide phone and email IT support to company employees and franchisees. The role covers hardware, workstations, software, networks and Microsoft 365 issues. Full-time, with a starting salary of $55,000 per year and occasional overtime.
Pay:
From $55,000 a year
Responsibilities:
- Offer IT support by phone and email to employees and franchisees
- Maintain, troubleshoot and repair LANs, WANs and workstations
- Manage email accounts and create new addresses
- Train users and document solutions in a knowledge base
Requirements summary:
- Fluent written and spoken French and English
- University degree in network management or IT, or IT support diploma
- Minimum 1 year of related experience
- Knowledge of Active Directory, Azure, Windows 10/11 and Microsoft 365
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | CompTIA A+ |
| Education | Bachelor’s degree (preferred), College diploma (preferred) |
| Fields of study | Network Management, Information Technology |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Performance bonus, Transit support, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fix Network
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We see future where identity theft and personal data abuse are technically impossible, our digital lives are safe, our digital transactions are secure, and we can always regain access to our digital assets. We believe that we have designed the right architecture to enable these ideas, and we invite you to join us and support our vision. FIX Network is an initiative combining international companies and organizations that are leaders of their respective industries of security, telecommunications, mobile app development, blockchain technology, open-source community and business management. Private keys will play a critical role in securing our digital lives. We believe that the most practical way to store these keys is on users' SIM cards, to enable secure access to our digital lives wherever we go. Our technology will enable safe transaction signing by the SIM card itself, never exposing the user’s private keys. In addition, multiple SIM cards may be used to backup keys, or included as multi-signature devices. FIX Network will utilize and leverage the existing cellular infrastructure by defining and implementing a new blockchain-based security protocol. This architecture will enable mobile operators to provide a safe environment for protecting our identities and digital assets such as cryptocurrencies. All of our components will be released as open-source and can be rapidly deployed by mobile operators worldwide.
- LinkedIn followers
- 174
- People associated on LinkedIn
- 3
- Reported office locations
- Lvov, Vilnius, Vilniaus Apskritis LT-09313, LT
- 1 Shankar St, Herzliya, Herzliya 4672501, IL
- Other recorded names
- Fix Network
- FIX Network
- Specialties
- Tokenization
- Blockchain
- Digital assets
- Token Generation Event
- Crypto Investment
- Decentralized ledger
- Cybersecurity
- Telecom
- Crowdfunding
- and Telecommunication
- Profile identifies a recruitment agency
- No
We see future where identity theft and personal data abuse are technically impossible, our digital lives are safe, our digital transactions are secure, and we can always regain access to our digital assets. We believe that we have designed the right architecture to enable these ideas, and we invite you to join us and support our vision. FIX Network is an initiative combining international companies and…
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Headquarters | Vilnius, Vilniaus Apskritis |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | TokenizationBlockchainDigital assetsToken Generation EventCrypto InvestmentDecentralized ledgerCybersecurityTelecomCrowdfundingand Telecommunication |
| Open jobs on Jobsy | 8 |
| View page |
Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.
With the support of the IT Services Manager and the existing team, the IT Support Technician will be responsible for providing ongoing support to company employees and franchisees by phone and email. Support requests may relate to hardware, workstations, software applications, and other IT-related issues.
Core Competencies
- Customer Service Focus
- Quality of Work
- Time Management
- Continuous Learning and Development
- Problem Solving
- Accountability and Reliability
- Research and Analysis
- Decision Making and Judgment
- Equipment Operation
- Providing Support
- Ethics and Integrity
- Planning and Organization
- Communication
- Stress and Energy Management
Responsibilities
- Provide IT support to franchisees and company employees via telephone and/or other support channels.
- Communicate electronically and by phone with franchisees experiencing issues with their email accounts or requiring the creation of new email addresses.
- Maintain, troubleshoot, repair, and manage Local Area Networks (LANs), Wide Area Networks (WANs), core networks and peripherals, workstations, and Internet connections.
- Prepare and configure computers and related equipment.
- Monitor and maintain software applications.
- Consult user guides, technical manuals, and other documentation to identify and implement solutions.
- Reproduce and diagnose users’ technical issues and provide timely resolutions.
- Provide guidance and training to users in response to their technical challenges.
- Collect data and maintain a knowledge base of problems and solutions for use by other IT support technicians.
- Participate in the development of new specifications for applications and software solutions.
- Perform other related duties as required.
Requirements
- Bilingualism in French and English (written and spoken).
- University degree in Network Management, Information Technology, or a Diploma in IT Support.
- Minimum of 1 year of experience in a related role.
- Good knowledge of Active Directory and Azure.
- Excellent knowledge of Windows 10 and Windows 11.
- Basic knowledge of Voice over IP (VoIP) and Teams Connect.
- Good knowledge of Microsoft 365 (O365).
- CompTIA A+ and other relevant certifications are considered assets.
Working Conditions & Benefits
- Work schedule may vary based on projects and business priorities.
- Occasional overtime may be required depending on operational needs.
- 3 weeks of vacation starting on your first day, plus 5 paid sick days per year.
- Employer RRSP matching contribution equal to 50% of your contributions, up to 3% of your salary.
- Group insurance plan with 75% of premiums paid by the employer, including access to telemedicine services.
- Up to $3,000 per year in tuition reimbursement to support your professional development.
- An annual $250 merchandise allowance to use in the Fix Network apparel and merchandise store.
- An employee referral bonus of up to $1,000 when you help us find our next great talent.
- Opportunities to connect and celebrate throughout the year, including monthly employee celebrations recognizing new hires, birthdays, service anniversaries, promotions, and other milestones, as well as our summer BBQ, holiday party, and additional team events.
- Our annual Team Meeting, which brings together employees from around the world for several days to align on company priorities, connect with international colleagues, and enjoy team-building activities.
- Free on-site parking.
- All necessary equipment provided by the employer.
The salary range for this position starts at $55,000 per year, based on experience, qualifications, and overall fit for the role.
At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
#driveyourcareerwithus
#LI-PR
Journal
Only you can see this. Kept on this device, and in your account when you sign in.