Posted 2 days ago
IT Support Technician
@ Apex Industries
Moncton, New Brunswick
Overview
Apex Industries is hiring a full-time IT Support Technician to handle daily helpdesk support, employee onboarding and offboarding, and workstation deployment and maintenance. The work covers Windows 11, Microsoft 365, printers, mobile devices and business applications, with escalation of complex issues to the wider IT team. Candidates need 2-3 years of help desk experience and familiarity with PDQ Deploy or Microsoft Intune.
Pay:
$55,000–$65,000 a year
Responsibilities:
- Onboard and offboard employees, including accounts, equipment and access
- Provide helpdesk support for Windows 11, Microsoft 365 and business applications
- Build, deploy and maintain workstations using PDQ packages
- Manage helpdesk tickets and technical documentation
Requirements summary:
- 2-3 years of help desk experience
- Familiarity with PDQ Deploy or Microsoft Intune and a helpdesk ticketing system
- Foundational networking and Active Directory knowledge
- Valid New Brunswick Class 5 driver's licence
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
| Fields of study | Information Technology, Computer Systems |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Apex Industries
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Precision Sheet Metal Manufacturing Capabilities: CNC Punching CNC Laser CNC Laser/Punch Combo Brake Forming Welding Hardware insertion Part assembly Painting Powder coating Custom Masking Materials: cold roll steel, aluminum, stainless steel, EG (Electro-Galvaneal), copper, and brass from light to medium gages (.024-.187)
- LinkedIn followers
- 653
- People associated on LinkedIn
- 57
- Reported office locations
- 3808 N. Sullivan, Bldg 14, Spokane Valley, WA 99216, US
- Business categories
- Semiconductor
- Laser
- Manufacturing
- Other recorded names
- Apex Industries
- Specialties
- Electronic casings and Specialty coatings for plastics
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Precision Sheet Metal Manufacturing Capabilities: CNC Punching CNC Laser CNC Laser/Punch Combo Brake Forming Welding Hardware insertion Part assembly Painting Powder coating Custom Masking Materials: cold roll steel, aluminum, stainless steel, EG (Electro-Galvaneal), copper, and brass from light to medium gages (.024-.187)
| Field | Value |
|---|---|
| Industry | Appliances, Electrical, and Electronics Manufacturing |
| Company size | 51-200 employees |
| Headquarters | Spokane Valley, WA |
| Organization type | Privately Held |
| Year founded | 1993 |
| Specialties | Electronic casings and Specialty coatings for plastics |
| Open jobs on Jobsy | 10 |
| View page |
Apex Industries is seeking an IT Support Specialist to provide day-to-day technical support and help maintain a reliable, efficient desktop computing environment.
The primary focus of this role is to enhance the employee IT experience through responsive customer service, effective troubleshooting, employee onboarding and offboarding, and workstation deployment and maintenance.
The successful candidate will be organized, approachable, and technically capable, with a strong commitment to helping others. Working as part of a small IT team, this position handles routine technical responsibilities while following established procedures and escalating more complex issues when necessary.
Main Responsibilities
This position focuses on employee support, workstation management, and routine IT operations. More complex technical issues and infrastructure-related responsibilities are escalated to the appropriate IT team member.
The successful candidate will be responsible for:
Employee Onboarding and Offboarding
- Set up user accounts, computers, software, and equipment for new employees.
- Configure Microsoft 365 accounts, access permissions, phones, and employee access badges.
- Complete employee offboarding, including account deactivation, access removal, and equipment recovery.
- Maintain accurate records of employee equipment and IT assets.
Helpdesk Support and User Experience
- Provide friendly, professional, and timely technical support to employees.
- Troubleshoot common issues with Windows 11, Microsoft 365, printers, mobile devices, and business applications.
- Assist with software installations, user access, and application troubleshooting.
- Manage support requests, communicate progress, and escalate complex issues when required.
- Help employees use company technology effectively and confidently.
Workstation Deployment and Maintenance
- Build, configure, and deploy computers using established company standards and approved PDQ packages.
- Install approved software, configure peripherals, and replace or upgrade equipment.
- Monitor workstation health, updates, and endpoint protection status.
- Identify and report recurring technical issues or security concerns.
- Maintain equipment inventory and assist with workstation decommissioning.
Workplace Technology and IT Operations
- Configure and support company-owned mobile devices using established procedures.
- Assist with desk phones, printers, scanners, and digital signage.
- Maintain accurate helpdesk tickets and technical documentation.
- Assist with cybersecurity awareness training, IT audits, and routine compliance activities.
- Follow company IT policies, security standards, and established procedures.
What We Are Looking For
The ideal candidate must have:
- 2-3 years’ experience in Help Desk and familiarity with PDQ Deploy or Microsoft Intune and helpdesk ticketing system.
- Education or training in Information Technology, Computer Systems, or a related field, or equivalent practical experience.
- Strong working knowledge of Windows 11 and Microsoft 365 applications.
- Good understanding of computer hardware, software installation, and troubleshooting.
- Foundational knowledge of networking concepts and Active Directory.
- Strong customer service, communication and documentation skills.
- Ability to troubleshoot technical problems and explain solutions clearly.
- Good organizational skills, attention to detail, and ability to manage multiple tasks.
- Ability to work independently on routine activities and follow established procedures.
- Positive attitude, willingness to learn, and ability to work effectively as part of a team.
Additional Requirements
- Valid driver's license equivalent to a New Brunswick Class 5 (regular passenger vehicle license).
Journal
Only you can see this. Kept on this device, and in your account when you sign in.