Posted 18 days ago
IT Support Technician
@ Mon Technicien
Canada
Overview
Mon Technicien (MYTECHNICIAN) is hiring an IT Support Technician to handle first-line client support calls and tickets in an MSP environment. The role covers diagnosing and resolving basic workstation, software, access and VPN issues, escalating complex tickets, and keeping the knowledge base current. The posting lists flexible hours and a comprehensive benefits package.
Responsibilities:
- Répondre aux appels de soutien des utilisateurs clients
- Traiter les tickets de la file Express
- Diagnostiquer et résoudre les problèmes de postes, logiciels, accès et VPN
- Escalader les tickets hors du champ du soutien Express
- Mettre à jour la base de connaissances
Requirements summary:
- Formation en informatique (DEP, AEC ou DEC) ou équivalent
- Connaissances de base de Windows et Microsoft 365
- Bilinguisme français et anglais
- Excellent service à la clientèle et communication
- Capacité à prioriser les tâches dans un environnement rapide
- Expérience en soutien technique MSP (atout)
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · glow
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (required) |
| Fields of study | Informatique |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Childcare |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mon Technicien
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
At MYTECHNICIAN, we’ve been helping Quebec SMEs grow for over 25 years, driven by a team of more than 60 passionate IT professionals. Our strength? A strong team culture, genuine collaboration and a human, flexible and stimulating work environment, where ideas matter and fun is part of everyday life.
As we continue to grow, we’re expanding our team and looking for talented people who want to get involved and make a real contribution to the success of a well-established, forward-thinking local company.
WHAT WE OFFER
Benefits that truly make a difference
- Comprehensive group insurance: life, disability, prescription drugs and dental
- Telemedicine services
- RRSP with employer contribution
- Flexible hours for better work–life balance
- Flexible compensation: customize your salary and vacation
- À la carte services: restaurants, physical activities, getaways
- Additional discretionary days off on top of vacation
A workplace that makes you want to get involved
- Modern offices with recreational areas (darts, foosball, board games)
- Snack bar: coffee, apples, popcorn and slushies
- On-site showers for fitness enthusiasts
- Memorable social activities
- Reduced summer hours: Fridays off at noon
- Wellness monitoring with Officevibe
Exclusive MT perks
- Access to a private island with a cottage
- Access to a luxury condo in the heart of Montréal
- Parents on the Run: free on-site childcare
- Partage Club membership, promoting the sharing economy
YOUR ROLE
Do you enjoy helping people, finding solutions quickly, and want to kick-start your career (or continue growing) in a dynamic MSP environment?
Do you like the idea of being the first person our clients speak to when they need help, and resolving their issues before the call even ends?
We’re looking for someone like you to:
- Answer incoming support calls from our clients’ users.
- Handle requests in the Express ticket queue within our ticketing system.
- Follow up on pending service requests within established timelines.
- Quickly diagnose and resolve basic issues related to workstations, software, user access and VPN connectivity.
- Escalate tickets to the next support level when issues fall outside the scope of Express support.
- Work closely with other technical teams to ensure requests are resolved.
- Keep the knowledge base up to date.
WHAT WE’RE LOOKING FOR
- Education in IT (DEP, AEC or DEC) or equivalent.
- Basic knowledge of Windows and Microsoft 365 environments.
- Bilingual (French and English).
- Strong customer service mindset and commitment to quality.
- Excellent communication skills.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Good judgment in knowing when to resolve an issue and when to escalate it.
- Collaborative team player.
- Experience in technical support within an MSP environment is an asset.
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