Posted 9 days ago
Bilingual Travel Advisor
@ International SOS
Niagara-on-the-Lake, Ontario
Overview
Aspire Lifestyles is hiring a bilingual travel advisor for a newly created permanent, full-time remote role in Ontario, paying $22.00 to $26.00 CAD per hour. The advisor handles inbound phone, email and chat requests on travel, lifestyle and loyalty program benefits, including GDS bookings. Shifts are fixed but must cover 24/7 operations, including evenings, weekends and holidays.
Pay:
$22–$26 an hour
Responsibilities:
- Respond to inbound phone, email and chat requests
- Book and manage flights, hotels and car rentals in GDS
- Support cancellations, re-bookings and travel disruptions
- Guide customers on loyalty program travel benefits
Requirements summary:
- Valid TICO certificate required
- Fluent in English and French or Cantonese
- Minimum 2 years travel, airline or hospitality experience
- Minimum 2 years interactive customer service experience
- GDS experience highly valued
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French, Cantonese |
| Licences & certifications | TICO |
| Background checks | criminal record |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
International SOS
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
International SOS is the world's leading health and security risk services company. Worldwide Reach, Human Touch.
Full company description
The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability. Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days. To protect your workforce, we are at your fingertips: www.internationalsos.com For news and events updates follow us on Twitter - https://twitter.com/IntlSOS
- LinkedIn followers
- 468,516
- People associated on LinkedIn
- 12,492
- Reported office locations
- #17-00 Odeon Towers, Singapore, 188720, SG
- 785 Arbor Way, Blue Bell, Pennsylvania 19422, US
- 3600 Horizon Blvd, London, UK W4 5YA, GB
- Business categories
- Health Care
- Risk Management
- Non Profit
- Security
- Medical
- Social Assistance
- Travel
- Other recorded names
- International SOS Government Medical Services
- International SOS
- Specialties
- international healthcare
- medical assistance
- security services
- duty of care
- travel
- security
- medical
- risk
- mobility
- crisis
- assistance
- health
- outsource
- care
- pandemic
- evacuation
- safety
- expats
- and concierge
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 10,001+ employees |
| Headquarters | Singapore |
| Organization type | Privately Held |
| Year founded | 1985 |
| Specialties | international healthcaremedical assistancesecurity servicesduty of caretravelsecuritymedicalriskmobilitycrisis |
| Open jobs on Jobsy | 76 |
| View page |
Must be located in Ontario Canada
Position Title: Bilingual Travel Advisor
Location: Remote – Ontario, Canada
Position Type: Permanent, Full-Time
Pay Range: $22.00 - $26.00 CAD per hour
This is a newly created permanent position
Description:
Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Bilingual Travel Customer Service Representatives who have GDS experience and are TICO certified to support global client programs and deliver world-class service to high-value customers.
In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.
Why you will love working with us:
- Competitive hourly rate + performance-based incentives
- Full-time (40 hours/week), Fixed Schedules
- Paid training
- RRSP Match
- Medical, Dental & Vision benefits
- Paid time off
- Remote Work from home opportunity
- No sales required
What you will do:
- Deliver polished, professional service via phone, email, and chat
- Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits
- Book and manage customized travel for flights, hotels, and car rentals using GDS systems
- Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries
The goal of this role is to provide professional, seamless customer experience with every interaction.
What we are looking for in a successful candidate:
- Strong geographical knowledge and genuine passion for travel
- A passion for helping customers and solving problems
- Strong communication and interpersonal skills
- The ability to multitask across multiple systems and requests
- Attention to detail and strong time management
- Comfort working in a fast-paced, performance-driven environment
Work Qualifications Required:
- Valid TICO certificate (required)
- Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
- Must possess relevant Travel Industry Certification in accordance with local requirements
- Hospitality, travel, or loyalty program experience is highly valued
- Minimum of 2 years of travel, airline, or hospitality experience
- Minimum of 2 years of interactive customer service experience
- Call center (1+ year) or high-volume service experience preferred
- Personal global travel experience is an asset
Language Requirements:
We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:
- French
- Cantonese
Please note: Language placement may vary depending on the client program supported.
Work Requirements:
- Must be located in Ontario, Canada
- Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays
- Have a private work-from-home environment with reliable hardwired internet
- Ability to pass required background screening
- High school diploma or equivalent is required.
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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