Billing Coordinator

Job description

Position Overview

We are currently hiring for the role of Billing Coordinator. In this position, you will support our Finance Team in managing the day to day activities of the business such as customer billing, accounts receivable, maintain vehicle records, damage tickets, and coordinating with our operations and customer success teams.

Roam will have thousands of cars and customers on the road in 2026 which means this is a great opportunity for anyone who is looking to grow with the company.

Responsibilities

• Maintain our customer billing tickets and payment processing
• Accounts receivable collections - track payments and follow-up on outstanding balances
• Process customer ticket and toll charges
• Support team on all customer activations, cancellations, and contract changes
• Prepare, match, and track customer damage claims and charges
• Review and process customer returns and coordinate with team members to quickly expedite customer refunds
• Maintain up to date company records such as inventory, vehicle records, and accounting entries
• Assist with ad hoc projects

Requirements

• Demonstrates high organizational skills
• Understands the importance of maintaining up to date data records
• Excellent written and oral communication skills
• Experience working in a start-up environment considered an asset
• Willingness to learn and build processes as we grow/scale

Skills

• Data Entry
• Attention to detail
• Accounts Receivable Collections & experience speaking with Consumers on Accounts Receivable Matters
• Microsoft Excel and Word
• Hubspot and Zendesk experience an asset
• Float expense platform experience an asset

Who you are

• You are a detail-oriented individual
• You have strong analytical skills
• You’re a strong problem solver who is comfortable working on ambiguous and undefined problems
• You’re resourceful and creative - you make things happen with the constraints you’re given
• You practice extreme ownership - you take responsibility and ownership for the things that happen to you
• You’re collaborative, capable of working with others and getting the best out of those around you
• You have a bias toward action
• You make decisions with data
• You have high standards for your work
• You want to build something great

About Roam

Roam's mission is to improve the way people access and own cars because we believe mobility is an important part of modern life.

With Roam, you can get a car on a monthly subscription with auto insurance, roadside assistance, and routine maintenance included. Everything you need to drive in one monthly payment. Get your car delivered right to your door. Cancel anytime. No long-term commitments.

Roam was founded in 2020 and is backed by a number of world-class investors including Mantella Venture Partners and Mistral Venture Partners.

The automotive industry is currently going through a major revolution. From electric and autonomous vehicles to new mobility models like ours, it’s an exciting time to be working on the future of automotive and transportation.

Roam is currently based in Toronto, Canada with offices and garages across the Greater Toronto Area.

Visit Roam’s Website for more information: https://roam.auto/

The Roam team and culture

Great people build great companies

• High integrity: Be honest. Do what you say you’re going to do. Speak up when others won’t. Do the right thing.
• Bias towards action: Take action. Move fast. Get stuff done.
• Extreme Ownership: Own everything in your world. Take responsibility for your actions and outcomes, and the actions and outcomes of those within your sphere of influence.
• Seek truth: Pursue the best ideas and solutions with an open mind. Use data to inform your perspective. Build up from a foundation of truth.
• Be kind and helpful: Help and support those around you. Put positive energy into the world.
• Open, honest, and transparent communication: Be direct with feedback in the spirit of helping others improve. Communicate issues and problems when you see them. Have the hard conversations. Praise teammates when they deserve it.
• Strive to be great: Do your best work. Raise the bar and set high standards.Go the extra mile. Encourage and support your teammates to be as great as they can be.

Diversity at Roam

The Roam team is diverse in background, race, age, sexuality, ethnicity, gender identity, perspectives, and ideas. We care about performance, contribution, and impact - not where you’re from, what you look like, or whom you love.

We’re building a company that moves people forward.

Salary and benefits

Salary will be discussed during the interview process and will be based on the qualifications and experience of the applicant.

Benefits and Perks

• 4 weeks of vacation to start: Once you complete the probation period, we offer 4 weeks of vacation per year to start, with plans to expand that overtime.
• Comprehensive benefits: We offer a comprehensive benefits package to all our employees. Vision, dental, medication - we’ve got you covered.
• Hybrid work: Spend time working closely with teammates and customers at our head office and have the ability to work remotely when appropriate.
• Optional access to a vehicle via a discounted Roam subscription: We offer qualified teammates a discounted Roam subscription so you can have a vehicle if you need it.
• Stock options: Participate in the future success of Roam as an owner of the business.

Industry

Consumer Services

Employment Type

Full-time