Biomedical Field Service Representative

Job Description Summary

In this full-time role, the Biomedical Technologist will evaluate, diagnose, repair and perform planned maintenance (PM) on biomedical equipment, driving customer satisfaction through Service Excellence. The service area includes hospitals in and around Windsor, Ontario. Flexible hours of work are required.

It is a condition of hire that any new employees that will provide products or services to a GE Healthcare customer facility are fully vaccinated and provide proof of COVID-19 vaccination. All offers of employment are conditional upon the satisfaction of this requirement. “Fully vaccinated” means that any such person must have received two doses of a COVID-19 vaccination approved by Health Canada. The second dose of vaccine must have been administered at least 14 clear days before commencing employment.

Job Description

Responsibilities:

• With minimal supervision, evaluate progressively complex biomedical equipment issues at customer facilities.
• Implement appropriate repairs, perform planned maintenance (PM), safety/environmental inspections and maintain effective customer relations.
• Follow appropriate GE HealthCare policies, procedures and hospital protocols, and complete necessary documentation while meeting the quality metrics outlined in the contractual agreement between GE HealthCare and its customers.
• Maintain daily communication with customers as directed to ensure resolution and appropriate follow-up, supporting customer satisfaction. Deliver service in accordance with the GE HealthCare/customer facility contract, supporting business goals and objectives.
• Work as a member of the local team to provide efficient service delivery to all accounts within the assigned area or region. Share on-call / pager responsibilities.
• Document all repair actions and submit reports/summaries according to schedule. Maintain approved parts inventory. Manage service delivery processes in compliance with GE HealthCare policies.
• Ensure proper care of spare parts, tools and test equipment, and maintain required calibration. Enhance and maintain technical knowledge of current standards, codes and procedures regarding the safe and effective use of medical equipment through formal instruction.
• Comply with applicable Quality and Environment, Health & Safety (EHS) regulations, GE HealthCare policies and procedures, and all required customer policies, including Health and Human Services, privacy and safety requirements.
• Complete all assigned Quality and Compliance training within the defined deadlines. Identify and immediately report any customer quality or compliance concerns to the Quality Organization.
• Support initiatives to improve customer satisfaction and Net Promoter Score.
• Perform other related duties as assigned, including but not limited to active participation in customer committees.

Required Skills:

• Demonstrates a proactive approach to problem resolution
• Excellent problem-solving skills and ability to think innovatively and independently
• Demonstrated commitment to maintaining/enhancing professional competence through participation in appropriate continuing education activities
• Ability to maintain skills in a fast-paced environment
• Demonstrated ability to work collaboratively within a team and adhere to accepted standards of personal conduct
• Strong written and oral communication skills, including the ability to explain technical issues to customers in an easy-to-understand manner
• Ability to interface with all levels of management is required
• Ability to quickly learn and utilize various corporate or computer-based applications
• Maintains the work area as clean as possible during and after work
• Performs corrective and preventive maintenance as per manufacturer specifications and compliant with policies and procedures outlined in Biomed Policy and CSA Standards
• Maintains personal activity records for department including opening and closing work requisitions on the computer
• Maintains dialysis equipment, if certified to do so
• Provides clinical input to users as needed for evaluations and purchase decisions
• In-depth knowledge of Customer Facility Programs

Minimum Education and Experience:

• Advanced Diploma in Biomedical Engineering Technology / Engineering (Min 3 years).
• Eligible for or working towards, Certification by the International Certification Commission (ICC) as a CBET(c).
• Ability to perform effective repair and planned maintenance on basic biomedical or electronic equipment, including but not restricted to:
• Anesthesia and ventilator equipment
• Bedside and central monitoring
• Biomedical equipment asset management system
• Patient monitor information and database systems
• Physiological measurement devices
• Proficient computer skills including a functional knowledge of common business software such as MS Office.
• Basic Networking / IT infrastructure.
• Experience using Mechanical Tools and understanding of basic mechanical problems.
• Previous experience developing and maintaining good customer relationships.
• A valid Ontario driver’s license.

Desired Qualifications:

• Current GE Biomedical Experience.
• Advanced Networking/IT
• Advanced Biomedical Diploma with GE specific site Practicum Experience.
• Proficient or advanced level technical training in GE HealthCare’s PCS portfolio.
• OACETT (Ontario Association of Certified Engineering Technicians and Technologists) membership.

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Additional Information

Relocation Assistance Provided: No