Brokerage Representative I - Remote

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Job Description:

This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks.

Job Type: Full-Time / Permanent

Workdays: Monday to Friday (must be able to work 5 days of the week)

Shift Hours: 8.30 AM to 5.00 PM (must be able to work a minimum of 40 hrs. per week)

Shift Duration: 8 hours a day (requires flexibility with Start and Finish time)

Work Location: Remote (based in Canada)

Wage Salary: $18.25 per hour

Key Responsibilities and Duties

• Perform data entry activities, including opening customer files, validating information, processing credit requests, and supporting invoicing activities.
• Collect and verify supporting information and documentation from customers, drivers, customs authorities, and internal offices as required.
• Identify and escalate discrepancies in customer profiles and records to ensure data accuracy and compliance.
• Respond to standard inquiries and requests from customers, drivers, customs authorities, and internal stakeholders in a timely and professional manner.
• Collaborate effectively with customers, UPS Supply Chain Solutions employees, carriers, inbound agents, and other stakeholders to support daily operational activities.
• Maintain accurate records and support operational processes while ensuring adherence to company policies and service standards.

Requirements

• Proficiency in French and English (written and spoken) – Required (regular interactions with clients outside Quebec – 50%)
• Plus 6 months of experience working as Customs Broker - Required
• Customs Specialist ‘’CCS’’ certification - Preferred
• Intermediate computer skills: Microsoft Office
• Basic knowledge of customs operations, laws and regulations, and other government departments
• Accurate data entry skills
• Excellent verbal and written communication skills
• Bachelor's degree or International equivalent - Preferred

Expenses/Working Conditions

• Adhere to the company’s Appearance Guidelines.

Compensation and Benefits

• Vision, health, and dental benefits after three months of service.
• Overtime.
• Weekly Pay/ Direct Deposit- Every Friday.
• Immediate access to UPS ‘Employee Discounts’ upon hiring.
• Paid training.
• Pension Plan.
• Free Onsite Parking.
• Opportunity for advancement within a Fortune 50 Company.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.