Business Services Analyst

BUSINESS SERVICES ANALYST (Co-op)

About telMAX Inc.:

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21^st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

Reporting to the GM, Business & Wholesale Services, the Business Services Analyst Co-op student will work as part of the Business / MDU Services team to ensure effective management of our Business Customer portfolio and processes. In this hands-on role, the student will support commercial sales operations and reporting and will work closely on ad hoc projects with the Network Design, Construction, Field Operations, Marketing, and Customer Support Teams.

Responsibilities & Key Duties:

• Help build financial models to assess network build costs for strategic business addresses
• Help identify and prioritize economically viable business network builds
• Analyze market and serviceability data to help Account Reps identify sales opportunities
• Track and report on the business team’s financial performance – revenue, installations, disconnects, and net adds
• Track sales funnel in CRM and create subscriber and revenue forecasts
• Report on business customer base – total revenue, subscribers, and product mix
• Renewal Management Tracking and Reporting
• Disconnect Management Tracking and Reporting
• MDU / HOA Property Right of Access Agreement Tracking and Management Tracking

Experience:

• Strong analytical and quantitative skills, with the ability to interpret data and draw meaningful insights
• Proficient in Excel
• Strong computer skills, including Microsoft Office (Outlook, Word, PowerPoint)
• Excellent organizational skills
• Strong time management skills, with the ability to handle multiple on-going priorities
• Ability to handle confidential and non-routine information with discretion and professionalism
• Highly professional and diplomatic, with a very positive disposition
• Ability to take initiative and work under pressure with minimal supervision
• Natural Strong interpersonal and communication skills
• Positive attitude and willingness to learn and adapt
• Experience working in a diverse and inclusive environment

Education:

Students in the following programs will be preferred:

• Mathematics / Statistics or Related Degree Programs
• Business / Commerce minor or specialization is an asset

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join telMAX:

• We are a growing, dynamic organization
• We offer a competitive variable compensation package
• Hybrid positions
• Up to $500 bonus end of term

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.