First seen by our source: 4 hours ago
Business Systems Analyst (CRM / Data Integration & BI) – Toronto, ON
@ Cognizant
Toronto, Ontario
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Overview
Cognizant is hiring a Business Systems Analyst in downtown Toronto to bridge business stakeholders and engineering teams on CRM integration, data pipelines and reporting. The role covers requirements gathering, technical specifications, dashboards and incident triage in a hybrid model with 3-4 office days per week, Monday to Friday 8:00 AM to 5:00 PM, with a salary of $85,000-$100,000 CAD plus an incentive program.
Responsibilities:
- Lead requirements elicitation through stakeholder workshops
- Document BRDs, FRDs and user stories with acceptance criteria
- Partner with developers on Salesforce/MuleSoft integrations and ETL pipelines
- Build and maintain Power BI and Tableau dashboards using SQL and Python
- Triage incidents in ServiceNow and mentor junior analysts
Requirements summary:
- 2+ years as a Business Analyst or similar role (required)
- SQL (required); Python and REST APIs (required)
- Agile/Scrum, SDLC, JIRA and Confluence (required)
- Salesforce/MuleSoft, Anaplan, Tenable.io or finance/supply chain knowledge (preferred)
- Bachelor's degree in a related field (preferred)
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | related field |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Performance bonus, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Cognizant
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
- LinkedIn followers
- 9,028,531
- People associated on LinkedIn
- 354,087
- Reported office locations
- 300 Frank W Burr Blvd, Suite 600, Teaneck, New Jersey 07666, US
- Second Floor, Phoenix, Arizona 85029, US
- Thoraipakkam, Chennai, Tamil Nadu 600 096, IN
- 1 Kingdom Street, Paddington Central, London, W2 6BD, GB
- 3rd floor, Technopolis, Kakkanad, Kochi, Kerala 682 037, IN
- Soroksári út, 44., Budapest, Budapest 1095, HU
- 129 Church St, New Haven, CT 06510, US
- 15 William St, Melbourne, VIC 3000, AU
- 50 Boulevard Haussmann, Paris, IdF 75009, FR
- Via Monte di Pieta, 21, Milan, Lomb. 20121, IT
- Havenlaan 86C, Box 408, Brussels, Brussels Region 1000, BE
- 7301 Ohms Ln, Edina, MN 55439, US
- Anson Rd, Singapore, Singapore, SG
- 28 Margaret St, Sydney, NSW 2000, AU
- aleja Grunwaldzka 411, Gdansk, PM 80-309, PL
- 9655 Maroon Circle, Englewood, CO 80112, US
- Hardstrasse 201, Prime Tower office 18th floor, Zurich, 8005, CH
- St.-Martin-Straße 106, Munich, BY 81669, DE
- Drammensveien 145B, Oslo, Oslo 0277, NO
- Savanoriu prospektas 16, Vilnius, Vilniaus 03116, LT
- Calle Miraflores 222, Santiago, Santiago Metropolitan 8320000, CL
- Toldbodgade, Copenhagen, Capital Region 1253, DK
- Placa d'Europa, l'Hospitalet de Llobregat, Catalonia 08908, ES
- Calle Moreno no. 845 to 899, on the corner of Calle Tacuarí no. 242 to 292, Buenos Aires, AR
- Tucumán 3720, Bulnes Street, Buenos Aires, AR
- 200 Barangaroo Avenue, Barangaroo, New South Wales, AU
- Science Hub Tower 4, 1110 Campus Avenue, Mckinley Hill Cyber Park, 1st-4th floor, Taguig City , 1634, PH
- Avenida das Nações Unidas 14.171, Vila Gertrudes, Torre A – Ebony – 6° andar, São Paulo, SP, CEP 04794-000, BR
- Business categories
- Travel
- Software Engineering
- Electronics
- Health Care
- Consulting
- Software
- Cloud Computing
- Medical
- Manufacturing
- Information Technology
- Retail
- Financial Services
- Industrial Automation
- Artificial Intelligence (AI)
- Business Process Automation (BPA)
- Other recorded names
- Cognizant
- Specialties
- Interactive
- Intelligent Process Automation
- Digital Engineering
- Industry & Platform Solutions
- Internet of Things
- Artificial Intelligence
- Cloud
- Data
- Healthcare
- Banking
- Finance
- Fintech
- Manufacturing
- Retail
- Technology
- and Salesforce
- Profile identifies a recruitment agency
- No
- Reported total investment
- 241,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Teaneck, New Jersey |
| Organization type | Public Company |
| Specialties | InteractiveIntelligent Process AutomationDigital EngineeringIndustry & Platform SolutionsInternet of ThingsArtificial IntelligenceCloudData HealthcareBanking |
| Open jobs on Jobsy | 61 |
| View page |
Job description
Downtown Toronto
Work Model: Hybrid, 3-4 days per week in office
Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST
Experience: 2+ years
Job Summary
Cognizant is seeking a Business Systems Analyst to bridge business stakeholders and engineering teams on CRM integration, data pipeline, and reporting initiatives. You will turn business needs into clear technical specifications and deliver dashboards that support data-driven decisions. You will also help keep critical systems stable and well documented.
Key Responsibilities
The annual salary for this position is between $85,000.00 - $100,000.00 CAD, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Applications accepted until [10/19th].
Benefits
Cognizant offers the following benefits, subject to applicable eligibility requirements:
Closing
If you enjoy connecting business goals with technical solutions and want to work on CRM, data, and reporting initiatives, we would love to hear from you. Apply now to join our Toronto team.
Work Model: Hybrid, 3-4 days per week in office
Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST
Experience: 2+ years
Job Summary
Cognizant is seeking a Business Systems Analyst to bridge business stakeholders and engineering teams on CRM integration, data pipeline, and reporting initiatives. You will turn business needs into clear technical specifications and deliver dashboards that support data-driven decisions. You will also help keep critical systems stable and well documented.
Key Responsibilities
- Lead requirements elicitation through stakeholder workshops.
- Document business and functional requirements (BRDs, FRDs, user stories, process maps) with clear acceptance criteria.
- Translate business needs into technical specifications.
- Partner with developers on Salesforce/MuleSoft integrations, ETL pipelines, and data mapping and validation logic.
- Perform gap analysis, impact assessments, and root-cause analysis.
- Support UAT and change management activities.
- Triage incidents in ServiceNow to maintain system stability.
- Build and maintain Power BI and Tableau dashboards and KPI reports using SQL and Python.
- Facilitate Agile ceremonies and manage backlogs in JIRA and Confluence.
- Communicate progress, risks, and recommendations to stakeholders.
- Mentor junior analysts and promote documentation and process best practices.
- Perform other duties as assigned.
- Strong SQL skills, with working knowledge of Python and REST APIs (Postman).
- Hands-on experience with Agile/Scrum, SDLC, JIRA, and Confluence.
- Excellent communication and stakeholder management skills.
- Strong problem-solving and analytical abilities.
- Ability to explain technical concepts to non-technical audiences.
- Experience: 2+ years as a Business Analyst or in a similar role (required).
- Technical: SQL (required); Python and REST APIs (required).
- Methodology and tools: Agile/Scrum, SDLC, JIRA, Confluence (required).
- Preferred: Salesforce/MuleSoft exposure, Anaplan, Tenable.io, finance or supply chain domain knowledge.
- Education: Bachelor's degree in a related field, preferred.
The annual salary for this position is between $85,000.00 - $100,000.00 CAD, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Applications accepted until [10/19th].
Benefits
Cognizant offers the following benefits, subject to applicable eligibility requirements:
- Medical / Dental / Vision / Life Insurance
- Paid holidays plus Paid Time Off
- Retirement savings plan and contributions
- Long-term / Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Closing
If you enjoy connecting business goals with technical solutions and want to work on CRM, data, and reporting initiatives, we would love to hear from you. Apply now to join our Toronto team.
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