Posted 5 days ago
Business Systems Analyst, Telecom
@ CityofOttawa
Ottawa, Ontario
Overview
The City of Ottawa is hiring a Business Systems Analyst for its Transit Customer Systems and Planning Service, a full-time temporary role of up to 18 months. The analyst supports and analyzes OC Transpo's radio and telecom application suite, liaising with the vendor and internal staff. Pay is $68,544.84 to $97,215.30 annually at 35 hours per week.
Pay:
$68,545–$97,215 a year
Responsibilities:
- Support users and resolve issues on the radio and telecom application suite
- Analyze business requirements and recommend or implement functionality
- Maintain the application suite and serve as functional expert
- Liaise with the vendor and coordinate internal configuration work
Requirements summary:
- Three-year university degree in computer science, business administration or related field
- Minimum 5 years in business analysis, information systems administration, support or coordination
- English oral, reading and writing
- Knowledge of transit systems and vendors
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Experience | 5+ years |
| Hours per week | 35 |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, Racialized people, People with disabilities, Women |
| Education | Bachelor’s degree (required) |
| Fields of study | Computer science, Business administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CityofOttawa
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A place to grow your career! / C’est l’endroit idéal pour faire progresser votre carrière!
Full company description
The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors. Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City. Visit ottawa.ca/jobs to view all career opportunities. La Ville d’Ottawa offre un large éventail de choix de carrières. Les membres du personnel de la Ville travaillent dans plus de 110 secteurs d’activité pour offrir un excellent service aux résidents, aux entreprises et aux visiteurs d’Ottawa. Que vous vouliez travailler dans les technologies de l’information, les loisirs, la comptabilité, le génie, le service à la clientèle, la gestion de projet, les corps de métier, les services d’urgence, les soins de santé ou ailleurs, vous trouverez ce que vous cherchez à la Ville. Consultez ottawa.ca/emplois pour voir toutes les possibilités d’emploi.
- LinkedIn followers
- 110,829
- People associated on LinkedIn
- 9,261
- Reported office locations
- 110 Laurier Ave W, Ottawa, Ontario K1P, CA
- Business categories
- Health Care
- Non Profit
- Association
- Government
- Public Relations
- Other recorded names
- CityofOttawa
- City of Ottawa / Ville d’Ottawa
- Specialties
- Muncipal Goverment
- Ontario
- City of Ottawa
- Government
- Employment Opportunities
- Bilingual Opportunities
- Unilingual Opportunities
- Diversity and Inclusion
- and National Capital Region
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors. Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City. Visit…
| Field | Value |
|---|---|
| Industry | Government Administration |
| Company size | 10,001+ employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Government Agency |
| Year founded | 1855 |
| Specialties | Muncipal GovermentOntarioCity of OttawaGovernmentEmployment OpportunitiesBilingual OpportunitiesUnilingual OpportunitiesDiversity and Inclusionand National Capital Region |
| Open jobs on Jobsy | 89 |
| View page |
Requisition ID: 23902
Department: Transit Services Dept.
Service: Transit Customer Syst & Planning Service
Employment Type: 1 Full-time Temporary - Up to 18 months
Work Hours: 35.00 /hours per week
Affiliation: ATU 1760/Non Shift
Salary Information: $68,544.84 - $97,215.30 annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
Job Category: Transit Services - OC Transpo
Application Close: 17/11/2026
JOB SUMMARY
The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations.
You are responsible for the on-going analysis of the organization’s operational application suites in the following area:
- Radio and Telecom
Within the assigned area, you are responsible for:
- Providing support, training, guidance and clarification to the Business Unit employees and other departmental staff on the use of the application suite and the resolution of issues
- Analyzing business requirements
- Recommending and implementing new or improved functionality
- Serving as a functional source of expertise
- Maintaining the functionality of the application suite
- Liaising with the vendor to support the application
- Coordinating and collaborating with internal staff in the on-going configuration of the application suite
EDUCATION AND EXPERIENCE
Completion of 3 year university degree in computer science, business administration or related field.
Minimum of 5 years of experience in business analysis/information systems administration or support or coordination.
KNOWLEDGE
- Business analysis practices, techniques, report writing and business intelligence platforms
- Transit related systems and vendors
- Project management techniques
- Information systems development processes and practices, software lifecycle
- Client/server computer technology
- Proficiency in spreadsheet, graphics, word processing and data retrieval applications
- Application and/or network security administration
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Work well in a team environment and with on-going inter-branch contacts
- Analyze functions, issues and problems within a team to develop realistic and innovative solutions to problems
- Communicate effectively with users, managers, financial and IT staff and system suppliers
- Provide technical leadership
- Write reports, documentation and procedures
- Plan, set priorities and organize work
- Use information systems tools to support business functions
- Strong interpersonal skills and teaching skills
- Customer service oriented, flexible
- Excellent oral and written communication skills
- Work well under tight deadlines
- Tact and diplomacy
- Thoroughness and initiative
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].
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