Business Technology Lead - Power Platform Workflow Automation

SUMMARY

The Business Technology Lead - Power Platform Workflow Automation is responsible for on going management of a complex cross service line technology solution, including facilities, projects, space/occupancy planning, energy, and business analytics technologies. The role is accountable for interfacing with multiple business units within BGIS, with BGIS Information Technology and client account to understand client expectations and to bring various concerned parties together to obtain requirements and to get new system development initiatives applied to the account. The individual influences the activities of business and information technology individuals engaged in the requirements gathering, solution development, analysis, software development, testing, & integration. The individual works with various project concerned parties and the client concerned parties to determine priorities and set expectations.

KEY DUTIES & RESPONSIBILITIES

Account Business Technology Management

• Builds relationships with the multiple concerned parties within account, client and with BGIS product leads.
• Contributes to the prioritization of incoming work to ensure projects meet client requirements, in particular in understanding of business needs.
• Monitors corporate IT’s efforts in requirements gathering, solution creation phase through to the entire software development lifecycle and software integrations for the account.
• Collaborates with relevant BGIS and client concerned parties to identify and gather business requirements, formulate solutions, develop project plans, estimate costs and deliver products that meet client needs. Works with concerned parties to prioritize projects and schedules resources.
• Identifies IT system risks and raises those risks to corporate IT for management through mitigation strategies, and plan or implement contingencies where necessary.
• Communicates project status and risks to internal and external concerned parties including account leadership and client. Reports on project progress against timelines and budgets.
• Develops and maintains relationships with operations and other I.T. teams to deliver quality and timely products.
• Other duties as assigned.

Customer Relationship Management

• Communicates to the client on behalf of BGIS of the status of IT initiatives.
  • Engages with the client and with BGIS IT to ensure client requests are reasonable and actionable and that they are within the parameters of the contract.

BGIS Corporate Communication

• Stay connected with and follow corporate processes for initiative sharing and prioritization:
  • Alignment meetings for awareness of ongoing corporate initiatives
    • Project Proposal Process for initiative submission
    • Change Advisory Board process for releases
    • Client commitment review meetings
  • Follow up on outstanding requests with BGIS Corporate as needed via BGIS Corporate processes.

Initiative Management & Coordination (Project Coordination for small projects with client and BGIS corporate)

• Provide project management and project coordination for point in time initiatives to enhance / develop new projects with BGIS and client.
  • Drive initiatives & maintain schedule of key milestones and delivery dates.
  • Collaborate with BGIS technical delivery teams to ensure BGIS can deliver on reasonable client expectation.
  • Support ticket management and resolution, including updating of tickets.
  • Follow BGIS Corporate process similar to SIM role.

Process Automation & Data Analytics

• Process Automation
  Demonstrated experience & ability to document & map complex, multi-input, operational processes through engagement with end users and key contributors
  • Power Apps Development
    Demonstrated ability to design, develop, and manage intuitive customer-facing user interfaces using Microsoft Power Apps (Canvas and Model-driven apps), ensuring optimal usability, accessibility, and performance.
  • Workflow Automation & System Integration
    Proven capability to design, build, and maintain automated workflows using Microsoft Power Automate, including integration across multiple applications and data sources to streamline business processes and improve operational efficiency.
  • Data Analysis & Insights Generation
    Strong analytical skills with the ability to consolidate and transform data from diverse sources using tools such as Microsoft Excel and Power BI. Capable of delivering concise, actionable insights through dashboards, reports, and executive-level summaries.

KNOWLEDGE & SKILLS

• Bachelor’s Degree Computer Science or Equivalent.
• Minimum 5 years in software development capacities including: enterprise application architecture, building automated workflows and applications.
• Skilled business management ability and business acumen.
• Business financial management ability and financial acumen. Experience in meeting financial and business profitability objectives.
• Skilled at influencing, persuading and negotiating with client representatives at the management level.
• Skilled at building and managing relationships with client representatives at management level.
• Exceptionally skilled at managing client expectations.
• Skilled at leading and engaging a team of individuals.
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
• Computer proficiency in MS Office applications in particular – MS Excel, MS Outlook, along with ability to quickly learn new applications.
• Proficiency with MS process automation tools (Power Automate, PowerApps, etc.)
• Proficiency in Process improvement and mapping.
• Experience in the Real Estate or Facilities Management domain is desirable. Proven expertise on all aspects of software development from business analysis, development, quality assurance, database architecture.
• Background in Enterprise & Solution Architecture.
• Background in enterprise software system integration using off the shelf middleware solution.

Licenses and/or Professional Accreditation

• None required.

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

#LI-SS1

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at [email protected]. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.