Posted 1 hour ago
Call Centre Agent
@ Air North
Whitehorse, Yukon
Overview
Air North is hiring a full-time Call Centre Agent at $21.00 per hour, working 35 to 40 hours per week. The role handles incoming calls and emails, provides flight and airport information, and drives sales through customer service. Candidates need at least two years of customer service experience and must be legally entitled to work in Canada.
Responsibilities:
- Answer incoming calls and emails promptly
- Provide flight and airport information
- Assist with itinerary changes
- Meet call volume and revenue targets
- Promote Air North products and services
Requirements summary:
- Minimum 2 years customer service experience
- Passion for superior customer service
- Accountability and honesty
- Legally entitled to work in Canada
- French or other languages (asset)
- Previous call centre experience (asset)
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 37.5 |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Air North
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Proud to offer authentic Yukon hospitality across Canada. Winner of Best Airline in Canada (TA Travellers' Choice 2020).
Full company description
Founded in 1977, Air North, Yukon’s Airline, is a proud emblem of the Yukon community, with 49% ownership by the Vuntut Gwitchin First Nation. Reflecting its deep local roots, the airline provides jobs and equity opportunities for roughly one in ten Yukon households, making it a cornerstone of the region’s employment and economic landscape. Operating a fleet of Boeing and ATR 42 aircraft, Air North connects the Yukon to a wide network of destinations, including the Northwest Territories, British Columbia, Alberta, and seasonally to Ontario. As a wholly Yukon-owned airline with substantial Vuntut Gwitchin First Nation involvement and ownership, Air North is dedicated to offering a uniquely local travel experience. Enjoy fresh food, comfortable seating, and the warm hospitality that defines the Yukon. In 2020, Air North was the delighted recipient of Best Airline in Canada and Best Airline - Specialty and Leisure (North America) from Tripadvisor as part of their Travellers’ Choice Awards based on customer reviews. Air North also offers charter services throughout North America (excluding Hawaii).
- LinkedIn followers
- 10,293
- People associated on LinkedIn
- 222
- Reported office locations
- 150 Condor Road, Whitehorse, Yukon Y1A 0M7, CA
- Business categories
- Freight Service
- Other recorded names
- Air North
- Air North, Yukon's Airline
- Specialties
- Scheduled flights
- Passenger Service
- Charters
- Cargo
- Ground handling services
- and Fuel sales
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 1977, Air North, Yukon’s Airline, is a proud emblem of the Yukon community, with 49% ownership by the Vuntut Gwitchin First Nation. Reflecting its deep local roots, the airline provides jobs and equity opportunities for roughly one in ten Yukon households, making it a cornerstone of the region’s employment and economic landscape. Operating a fleet of Boeing and ATR 42 aircraft, Air North connects the…
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 501-1,000 employees |
| Headquarters | Whitehorse, Yukon |
| Organization type | Privately Held |
| Year founded | 1977 |
| Specialties | Scheduled flightsPassenger ServiceChartersCargoGround handling servicesand Fuel sales |
| Open jobs on Jobsy | 10 |
| View page |
Wage: $21.00
Hours of Work: Full-Time (35-40 hours per week)
At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.
Why join us?
- Phenomenal local and international flight benefits for you and your family!
- Extra travel benefits such as hotels and cruises
- Employer paid health & dental benefits
- Group RRSP investment options
- Cargo shipping benefits
- Vehicle and home heating fuel discounts through Chieftain Energy for you and your family
Role Summary:
The Call Centre Agent plays a crucial role in generating company revenue through outstanding customer service and sales expertise. This position involves efficiently handling incoming phone calls and email inquiries, promoting products with a courteous and professional demeanor to drive sales.
Key Duties and Responsibilities:
- Answer incoming phone calls and emails directed to personal or shared customer contact channels, ensuring prompt and courteous responses
- Deliver exceptional customer service by proactively identifying and meeting customer needs with empathy and professionalism.
- Meet or exceed call volume and revenue targets set by the company, utilizing effective sales techniques and customer service strategies to drive performance and achieve sales goals
- Provide customers with comprehensive flight and airport information, assisting with itinerary changes and updates
- Maintain up-to-date knowledge of all Air North products and services to provide accurate information to customers
Must haves:
- Minimum 2 years' customer service experience
- A passion for providing superior customer service
- A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
- Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
- Must be a legally entitled to work in Canada
Nice to haves:
- Ability to speak French or other languages
- Previous Call Centre experience
Ready to join us?
- Submit your resume and cover letter explaining why you are an ideal fit for the role
- If selected, we'll reach out within 12 days for a brief introductory call
- Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
- We aim to make final decisions within 14 days of the initial call
At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.
We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.
Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!
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