CC&B Test Lead

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

CC&B Test Lead

Job Summary

We are seeking an experienced CC&B Test Lead to manage end-to-end testing activities for enterprise utility applications. The role requires strong expertise in Oracle Customer Care and Billing (CC&B), utility operations, test strategy, defect management, and stakeholder coordination. Experience with test automation tools such as Tosca or Selenium is preferred.

Experience

• Experience leading testing activities for CC&B or utility-based projects

Key Responsibilities

CC&B Testing

• Lead testing activities for Oracle Customer Care and Billing applications.
• Perform testing for CC&B projects and related integrations.
• Validate CC&B EDI processes and functionality.

Test Strategy and Execution

• Develop and implement test strategies, test plans, test cases, and execution schedules.
• Manage functional, integration, regression, performance, and user acceptance testing.
• Validate APIs, services, and application layers through manual and automated testing.
• Conduct cross-browser and cross-platform testing.
• Ensure testing activities align with business and project requirements.

Defect Management and Quality Assurance

• Identify, document, prioritize, and track defects using JIRA, HP ALM, or similar tools.
• Lead defect triage meetings and perform root-cause analysis.
• Coordinate with development and business teams to ensure timely defect resolution.
• Maintain QA standards, testing best practices, and applicable utility industry requirements.
• Prepare test progress reports, quality metrics, risk assessments, and defect summaries.

Team and Stakeholder Management

• Lead and mentor the testing team.
• Coordinate testing activities across internal teams, offshore teams, and third-party vendors.
• Participate in requirement analysis and testing sign-off discussions.
• Manage test schedules, resource allocation, SLAs, KPIs, risks, and defect-resolution timelines.
• Promote effective collaboration and knowledge sharing across teams.

Required Skills

• Oracle Customer Care and Billing (CC&B)
• CC&B EDI testing
• Utility industry experience
• Test strategy and test planning
• Functional and integration testing
• Regression and UAT testing
• API and service testing
• Performance testing
• Defect management and root-cause analysis
• JIRA, HP ALM, or similar tools
• Manual and automated testing
• Strong stakeholder management and reporting skills
• Test team leadership and coordination

Preferred Skills

• Tosca
• Selenium
• Data validation
• ArcGIS or geospatial application testing
• Spatial data validation
• Process optimization

Salary Range - CA$ 90,000 - CA$ 110,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.