Client Partner, Interactive

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS Interactive is Tata Consultancy Services’ award-winning full-service agency unit. We design, engineer and activate digital products and services that drive growth and transformation for leading organizations. Global brands leverage our end-to-end experience transformation capabilities to increase acquisition, engagement, conversion, retention and operational efficiency through customer experience, digital products, commerce, marketing, loyalty and self-service solutions powered by data, technology and AI.

We are seeking hands-on TCS Interactive Partners to join our Customer Success team. A TCS Interactive Partner works closely with TCS Client Partners and account leadership teams to drive growth, strengthen executive relationships, and expand the adoption of TCS Interactive services within strategic client accounts.

While the Client Partner is often aligned to CIO and technology leadership stakeholders, the Interactive Partner focuses on CMOs, Chief Digital Officers, Customer Experience leaders, Product leaders, Data and Analytics leaders, and other business decision-makers. The Interactive Partner serves as a trusted advisor, helping clients solve business challenges through customer experience, marketing, digital product, data and AI-enabled transformation.

The primary KPI for an Interactive Partner is customer success, measured through revenue growth, portfolio expansion, executive relationship development, opportunity creation, and client outcomes. Interactive Partners are expected to identify growth opportunities, shape strategic pursuits, orchestrate TCS Interactive capabilities, and help clients achieve their business objectives.

IDEAL CANDIDATE PROFILE

An ideal candidate will possess consulting, advisory, strategy, or digital transformation experience gained within a leading consultancy, digital services firm, technology services organization, or innovative agency environment.

The successful candidate will combine strong business acumen, industry knowledge, executive presence, and growth leadership capabilities with expertise across customer experience, digital marketing, digital products, commerce, data, analytics, AI, and modern marketing technology ecosystems.

Experience within Banking, Financial Services, Wealth Management, Capital Markets, Payments, Insurance, or Asset Management is strongly preferred.

RESPONSIBILITES/EXPECTATIONS FROM THE ROLE

• Own growth and business development within a portfolio of named accounts, developing and advancing a pipeline of opportunities aligned to revenue and expansion targets
• Build and maintain trusted advisor relationships with senior client stakeholders, including CMOs, CDOs, CXOs, Product leaders, Data leaders, and other executive decision-makers
• Develop account growth strategies and client-specific transformation roadmaps aligned to business priorities and measurable outcomes
• Identify, shape, qualify, and lead opportunities across customer experience, marketing, digital products, commerce, data, AI, and related transformation initiatives
• Partner with TCS Client Partners, industry leaders, service line leaders, and subject matter experts to develop compelling client narratives and integrated solutions
• Act as the customer champion, ensuring client objectives remain at the center of strategy, solutioning, and delivery decisions
• Lead executive workshops, account planning sessions, opportunity shaping activities, and strategic client discussions
• Provide oversight and governance across active engagements to ensure successful outcomes, client satisfaction, and identification of follow-on opportunities
• Demonstrate strong consulting, analytical, communication, and executive presentation skills
• Drive a One TCS mindset by orchestrating capabilities across Interactive, technology, data, AI, industry, and consulting teams
• Create, share, and institutionalize best practices, market insights, industry perspectives, and delivery learnings across the organization

DESIRED COMPETENCIES

• Experience in digital transformation, customer experience, digital marketing, digital product, commerce, data, AI, or proposition development within a consulting, technology services, or agency environment
• Strong understanding of Banking, Financial Services, Wealth Management, Capital Markets, Payments, Insurance, or Asset Management business models and industry trends
• Experience leading large-scale transformation initiatives involving CMS, MarTech, commerce, customer data, personalization, digital experience, AI, or related platforms
• Proven success engaging and influencing C-suite and senior executive stakeholders
• Demonstrated ability to create business cases, growth strategies, transformation roadmaps, and executive-level recommendations
• Experience leading pursuits, developing opportunities, and driving measurable revenue growth
• Strong understanding of modern customer experience, marketing technology, personalization, data, analytics, and AI-enabled transformation
• Experience operating within complex, matrixed organizations and coordinating cross-functional teams to achieve client outcomes
• Excellent written, verbal, and executive communication skills
• Strong leadership presence, workshop facilitation capabilities, and ability to influence without direct authority
• Outstanding relationship-building skills and the ability to establish credibility with both business and technology stakeholders
• Experience with agile, design thinking, change management, lean, or related transformation methodologies is advantageous

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.