Change Management Specialist

Job Title: Change Management Lead

Duration: 12 Months (possibility of extension/conversion)

Location: Toronto, ON (Hybrid – 3 days onsite)

Role Overview:

Reason for request/Why opened:

Support a large-scale enterprise LMS transformation initiative requiring an experienced Change Management leader to drive organizational readiness, stakeholder adoption, culture change, and business transformation.

Scope of Project:

Enterprise LMS implementation and transformation program, including organizational change management, stakeholder engagement, readiness planning, adoption strategy, governance, communications, and post-implementation stabilization.

Team Size/Culture:

Large, global, highly matrixed enterprise environment supporting 25,000+ employees across multiple business units and geographies. Collaborative and cross-functional culture involving HR, Talent, Technology, Communications, Operations, and business leaders.

Preferred Candidate Background:

• Enterprise Change Management and Transformation Leader

• Experience leading LMS, HR Technology, Talent Platform, or Digital Transformation initiatives

• Financial Services, Insurance, Banking, Healthcare, or other highly regulated industries preferred

• Experience within large global organizations (25,000+ employees)

How will performance be measured:

• Achievement of readiness milestones and adoption targets

• Stakeholder engagement effectiveness

• Executive and sponsor satisfaction

• Successful implementation and stabilization of LMS transformation

• Reduction of organizational risks and adoption barriers

• Delivery of governance, reporting, and change management outcomes

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES

• Develop and execute enterprise change management and adoption strategies

• Conduct stakeholder analyses, impact assessments, and readiness assessments

• Build and maintain stakeholder and executive sponsor relationships

• Develop governance frameworks, risk mitigation plans, and executive reporting

• Lead readiness planning, adoption activities, and implementation support

• Partner with HR, Talent, Technology, Communications, and Operations teams

• Facilitate workshops and leadership sessions

• Monitor adoption metrics, stakeholder feedback, and organizational risks

• Support stabilization and long-term sustainment activities

MUST-HAVE HARD SKILLS

• Change Management Certification (Prosci preferred) and/or PMP Certification

• Large-scale Enterprise Implementation Experience (LMS, HR Technology, Digital Transformation)

• Change Governance, Risk Management, Executive Reporting, Readiness Planning, and Stakeholder Management

• Organizational Readiness Assessments and Adoption Strategy Development

• Executive-Level Presentation and Influencing Skills

SOFT SKILLS

• Strong stakeholder management and relationship-building skills

• Excellent communication, facilitation, and influencing abilities

• Strategic thinking with strong leadership and consulting skills

NICE-TO-HAVE

• LMS or Talent Management Platform implementation experience

• Experience within Financial Services, Insurance, Banking, or other regulated industries

• Experience leading enterprise culture transformation, mindset shifts, and behavior change initiatives across global organizations.

Degree/Certifications Required:

• Bachelor's degree required; Master's degree preferred

• Prosci Change Management Certification preferred

• PMP Certification preferred

Years of Overall Experience:

• 8+ years of progressive Change Management, Organizational Effectiveness, Organizational Development, Business Readiness, or Transformation experience

• Director-level experience leading enterprise-wide transformational initiatives

Interview process: 2 rounds, Virtual

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.