First seen by our source: 23 days ago
Claims Call Centre Associate
@ Jumpstart Refugee Talent
Montréal, Quebec
Overview
Jumpstart Refugee Talent is hiring a full-time Claims Call Centre Associate for an insurance and financial services employer partner. The role processes insurance claims, documents loss reports, coordinates claim intake and supports specialized projects. Requires at least 18 months of contact centre experience and insurance licensing or the ability to obtain it.
Pay:
$48,000–$64,000 a year
Responsibilities:
- Process routine and complex first reports of loss
- Coordinate claim intake and routing to specialists
- Monitor workloads and manage resources
- Communicate with insurance agents and brokers
Requirements summary:
- High school diploma with two years of customer service experience, or insurance apprenticeship with associate degree
- At least 18 months of contact centre experience
- Advanced Microsoft Office skills
- Insurance licensing or ability to obtain it
Tools & skills
Source and dates
Source type not verified · dover
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Insurance licence |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Jumpstart Refugee Talent
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Empowering refugee talent and supporting employers with their effort to inclusive refugee hiring practices in Canada.
Full company description
Jumpstart Refugee Talent is a refugee led non-profit organization and the only national organization exclusively serving refugees seeking meaningful economic inclusion. Founded in 2016, we focus on the economic empowerment of newly settling refugees in Canada by facilitating meaningful employment and entrepreneurial opportunities. Jumpstart serves refugees from all backgrounds across Canada and works to address underemployment and economic inclusion
- LinkedIn followers
- 8,823
- People associated on LinkedIn
- 49
- Reported office locations
- 1 University Ave, 3rd Floor, 3rd Floor, Toronto, Ontario M5J 2P1, CA
- Business categories
- Employment
- Social Entrepreneurship
- Non Profit
- Career Planning
- Other recorded names
- Refugee Hiring
- Jumpstart Refugee Talent - Partner
- Jumpstart Refugee Talent
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Jumpstart Refugee Talent is a refugee led non-profit organization and the only national organization exclusively serving refugees seeking meaningful economic inclusion. Founded in 2016, we focus on the economic empowerment of newly settling refugees in Canada by facilitating meaningful employment and entrepreneurial opportunities. Jumpstart serves refugees from all backgrounds across Canada and works to address…
| Field | Value |
|---|---|
| Industry | Non-profit Organizations |
| Company size | 11-50 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Nonprofit |
| Year founded | 2016 |
| Open jobs on Jobsy | 40 |
| View page |
Our employer partner is into insurance and financial services and currently looking to add an experienced Claims Call Centre Associate to their team!
Job Overview:
The Claims Call Centre Associate is responsible for processing insurance claims, documenting loss reports, coordinating claim intake, and providing timely, high-quality customer service while supporting specialized projects and collaborating with internal and external stakeholders.
Key Responsibilities:
Process routine and complex first reports of loss through various channels, ensuring accurate documentation and timely follow-up.
Handle technical claims-related duties and support specialized projects and pilot initiatives.
Coordinate the intake and appropriate routing of claims requiring specialized expertise.
Monitor workloads and manage resources in accordance with established procedures.
Collaborate with internal teams, including underwriters, account managers, and claims specialists.
Communicate professionally with external partners, including insurance agents and brokers.
Follow applicable legal, regulatory, and compliance requirements.
Meet departmental targets for service quality, call availability, and productivity.
Perform additional duties as assigned by management.
Qualifications:
High school diploma or equivalent, with at least two years of customer service experience; alternatively, an eligible insurance apprenticeship with an associate degree.
Completion of basic insurance coursework.
At least 18 months of contact centre experience.
Advanced Microsoft Office skills.
Knowledge of the insurance industry is an asset.
Insurance licensing or the ability to obtain the required licence, as applicable.
For positions based in Quebec, fluency in written and spoken French and English is required.water
We thank all applicants interested in this opportunity; however, please note that only selected candidates will be contacted regarding next steps.
Recruitment Transparency & Compliance Statement
Jumpstart Refugee Talent advertises Ontario-based employment opportunities in alignment with the Employment Standards Act (ESA) job posting requirements effective January 1, 2026.
As a third-party sourcing organization, Jumpstart reviews publicly advertised postings to support compliance with applicable requirements, including:
Review of compensation disclosures
Prohibition on “Canadian experience” requirements
Disclosure of artificial intelligence use (where applicable)
Maintenance of posting records for compliance purposes
Procedures to identify and address potentially fraudulent or misleading job postings
Jumpstart does not conduct hiring or make employment decisions. Employers remain responsible for final recruitment processes and employment determinations.
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