Posted 25 days ago
Client Operations Program Manager
@ Open Text Corporation
Waterloo, Ontario
Overview
OpenText is hiring a Client Operations Program Manager for its GTS Operations team at HQ to support and evolve client feedback and experience measurement programs. The role administers a feedback management platform, builds CX dashboards and insights, and drives closed-loop improvements.
Responsibilities:
- Administer the feedback management system, including survey setup and reporting
- Design CX dashboards, reports and scorecards
- Analyze quantitative and qualitative client feedback for trends and drivers
- Support closed-loop feedback and CX program improvement
Requirements summary:
- Bachelor's degree or equivalent practical experience
- Administrative knowledge of Forsta or similar platforms
- CXPA certification
- Experience supporting CX programs in a B2B environment
Tools & skills
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-10-12
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | Bachelor’s degree (required) |
| Fields of study | business, analytics, market research |
| Perks mentioned | Generous paid time off, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Open Text Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Information Reimagined
Full company description
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
- LinkedIn followers
- 533,938
- People associated on LinkedIn
- 23,229
- Reported office locations
- 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
- 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA
- 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB
- 385 Interlocken Crescent, Broomfield, Colorado 80021, US
- MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
- Ayala Ave, Makati, National Capital Region, PH
- 75 Queen Street, Suite 4400, Montreal, QC H3C 2N6, CA
- 2440 Sand Hill Rd, Menlo Park, California 94025, US
- 11720 Amberpark Dr, Suite 200, Alpharetta, Georgia 30009, US
- 810 Bull Lea Rd, Lexington, Kentucky 40511, US
- 9711 Washingtonian Blvd, Gaithersburg, Maryland 20878, US
- 100 Tormee Dr, Tinton Falls, New Jersey 07712, US
- Avenida Brigadeiro Faria Lima, São Paulo, BR
- 80 Pacific Hwy, North Sydney, New South Wales 2060, AU
- 100 Zunyi Road, Shanghai, 200052, CN
- Intermediate Ring Road, Bangalore, Karnataka 560071, IN
- Internal Ring Road, Bangalore, Karnataka 560071, IN
- Workafella, 1st fl Cyber Crown, Sec-II, Village, Huda Techno Enclave, Hyderabad, Telangana 500081, IN
- 1-8-3, Marunouchi, Chiyoda-ku, Tokyo , 100-0005, JP
- 42 Jong-ro 1-gil Jongno-gu, 8th Floor, Leema Building, Seoul, 03152, KR
- 138 Market Street, Level 33, Singapore, 048946, SG
- Werner-von-Siemens Ring 20, Grasbrunn, Bavaria 85630, DE
- 100, Esplanade du Général de Gaulle, Cœur Défense Tour B - Étage 30, Paris, Île-de-France 92932 , FR
- Via Amsterdam, 125, Rome, 00144, IT
- Kinsale Road, Building 2800/2900 Cork Airport Business Park, Cork, IE
- 1183 AV, Prof. E. M. Meijerslaan 1, Amstelveen, NL
- Calle Jose Silva 17 6ªplta, 28043 Madrid, ES
- Dubai Internet City, Building 14 Office G-11 (Ground Floor), Dubai, AE
- Leslie Ave East, Design Quarter Office Park Ground Floor Building No 11, Johannesburg, ZA
- Business categories
- Operating Systems
- Information Technology
- Cyber Security
- Linux
- Data Center
- Content
- Data Management
- Software
- Ediscovery
- Information Services
- Network Security
- Artificial Intelligence (AI)
- Other recorded names
- Open Text Software SLU, Secursal
- Open Text (Philippines), Inc.
- Open Text Middle East
- Open Text Saudi Arabia LLC
- Open Text Corporation
- Open Text Sp. z.o.o.
- Open Text Software GmbH
- Open Text South Africa Pty Ltd
- Open Text Bulgaria EOOD
- Open Text UK Limited
- Micro Focus Software Solutions Canada Co.
- Open Text Software Tech SDN BHD
- Open Text (Asia) Pte Ltd
- Micro Focus Software Pte. Ltd.
- Open Text Tech da Informacao Ltda
- Open Text Technologies India Pvt Ltd
- Open Text Corporation India Pvt Ltd
- Micro Focus France SAS
- Open Text Belux Branch
- Open Text Pty Limited
- Open Text Ireland Limited
- Open Text Software S.L.U.
- Open Text Oy
- Open Text US LLC
- Open Text Korea Co., Ltd
- Open Text S.r.l.
- Micro Focus Deutschland GmbH
- Open Text Software Austria GmbH
- Open Text Cooperatief U.A.
- Open Text Inc.
- Open Text S. de R.L. de C.V.
- Open Text K.K.
- Open Text s.r.o.
- Open Text SARL
- Open Text A/S
- Open Text AG
- Open Text AB
- OpenText Middle East and North Africa Regional Headquarters
- OpenText
- GXS India Technology Centre Pvt Ltd
- GXS Limited
- Specialties
- Information Management
- Enterprise Content Management (ECM)
- Content Services
- Digital Experience (DX)
- Customer Experience Management (CEM)
- Customer Communications Management (CCM)
- Information Exchange
- IoT
- Information Security
- Developers
- Partners
- LegalTech
- Artificial Intelligence (AI)
- Cyber Security
- Data Center
- Data Management
- Information Services
- Information Technology
- Network Security
- and Software
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,100,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 10,001+ employees |
| Headquarters | Waterloo, ON |
| Organization type | Public Company |
| Year founded | 1991 |
| Specialties | Information ManagementEnterprise Content Management (ECM)Content ServicesDigital Experience (DX)Customer Experience Management (CEM)Customer Communications Management (CCM)Information ExchangeIoTInformation SecurityDevelopers |
| Open jobs on Jobsy | 117 |
| View page |
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
OpenText is seeking a talented Client Operations Program Manager to join the GTS Operations team. In this role, you will be joining a vibrant team at OpenText HQ who are passionate about the experiences of our clients and partners.
In this role, you will support and evolve our Client feedback and experience measurement programs. This role is ideal for someone who combines hands‑on administrative expertise in a feedback management platform (such as Forsta or similar) with a strong understanding of CX best practices, analytics, and storytelling.
You will play a critical role in translating Client feedback into actionable insights that influence decision‑making, improve Client journeys, and drive measurable business outcomes.
YOU ARE GREAT AT
- Administer and manage the feedback management system, including survey setup, distribution, reporting, user access, and data quality.
- Design and maintain CX dashboards, reports, and scorecards that provide clear, actionable insights for stakeholders.
- Partner with business teams to define CX measurement strategies, KPIs, and VoC methodologies aligned to industry best practices.
- Analyze quantitative and qualitative Client feedback to identify trends, drivers, and opportunities for improvement.
- Translate complex data into clear narratives and recommendations tailored to different audiences.
- Support continuous improvement of CX programs, including survey optimization, taxonomy design, and closed‑loop feedback processes.
- Ensure data integrity, compliance, and consistency across CX reporting and systems.
WHAT YOU NEED TO SUCCEED
- Bachelor’s degree in business, analytics, market research, or a related field, or equivalent practical experience.
- Administrative‑level knowledge of the Forsta platform or similar enterprise feedback management systems (e.g., Medallia, Qualtrics, etc.).
- Strong understanding of CX and VoC best practices, including survey design, sampling, NPS/CSAT/CES, and closed‑loop feedback.
- Solid analytical skills with the ability to interpret data, connect insights, and identify root causes.
- Experience creating dashboards, reports, and executive‑ready insights.
- Strong written and verbal communication skills, with the ability to simplify complex findings.
- High attention to detail, organization, and data accuracy.
- Experience collaborating with stakeholders across operations, product, or Client support.
- CXPA certified.
- Experience supporting CX programs in a B2B environment.
- Familiarity with journey mapping, text analytics, or driver analysis.
ONE LAST THING
OpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $72,200- $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
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