Client Relationship Specialist

Hi, we’re HUB Warranty!

We are a dynamic and fast paced innovative construction insurance brokerage offering and developing products and services that meet the ever-changing needs in our home building clients and industry. We represent 3 New Home Warranty brands with over 400,000 home inspections completed and countless homes protected.

We focus on delivering value to all our home builders and owners. At HUB Warranty we believe it is vital that we bring like-minded people on board to join us in this journey! We don't just process paperwork - we build relationships with the people who build homes.

We believe in our people – they are the best in the industry! We encourage and support each other and want to see our people grow. With this, we have implemented many leadership development programs and support career advancement! If you are a lifelong learner looking for an advancing and rewarding career, please read further to see what this job entails.

The Opportunity

We're growing, and we're looking for someone who thrives on connection, loves the thrill of a well-earned sale, and genuinely enjoys being the person clients turn to when they need answers.

This is a relationship-first, sales-forward role. As a Client Relationship Specialist (CRS), you are the primary point of contact for a portfolio of builder members. You will own those relationships from day one by onboarding clients, guiding them through the warranty process, identifying opportunities to expand their coverage, and making sure they feel well-served at every touchpoint.

You will work closely with the Client Development Specialist (CDS) to cross-sell insurance products and grow revenue within your book of business.

The right person for this role is proactive, personable, and energized by the idea of being a trusted advisor to clients in a niche and growing industry.

Day in the Life:

Build and manage client relationships

• Serve as the go-to contact for a portfolio of builder members, delivering responsive and knowledgeable service at every stage of their membership.

• Conduct regular outreach including six-month check-in calls, renewal calls, and expiry calls to maintain engagement and drive retention.

• Introduce new builder members to the WIMS platform and support their team as needed.

Drive sales and cross-sell opportunities

• Quote and cross-sell commercial insurance products including Commercial General Liability, Course of Construction, and Vacancy coverage.

• Refer clients to HUB colleagues for other insurance and employee benefits needs.

Support new membership and enrollment

• Assist clients through the membership application process, including document collection, follow-up, and WIMS setup.

• Process home enrollment registrations and commencement documents accurately and within defined timelines.

• Manage enrollment changes, level adjustments, and de-enrollment requests with attention to detail and proper approvals.

Be the expert your clients rely on

• Maintain current knowledge of home warranty regulations in your region and guide clients on their obligations and requirements.

• Support clients through the claims process in partnership with the Claims Representative.

• Stay current on HUB Warranty products, processes, and updates so every client interaction adds value.

What you will bring to our team:

• A naturally outgoing personality with a genuine love of building relationships and helping people.

• A sales mindset - you spot opportunities, follow through on leads, and find satisfaction in growing a book of business.

• Level 1 or Level 2 General Insurance License, or the drive to obtain one (we will support you).

• Exceptional communication skills, both verbal and written, and the confidence to pick up the phone.

• Strong organizational skills and the ability to manage a high-volume, fast-paced workload independently.

• Proficiency in Microsoft Office, Outlook, and comfort learning new software platforms.

• Experience in New Home Warranty, real estate, insurance, or construction is a definite asset, but not required.

• Post-secondary education is considered an asset.

• Fluency in Cantonese or Punjabi is an asset but not required.

Salary Expectations:

The expected salary range for this position is $45,000.00 to $55,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

Why Join HUB?

• An exceptional and welcoming company culture.

• Excellent compensation, benefits, RRSP match and company perks.

• Paid educational training and vast learning opportunities.

• Room for advancement and growth within the organization.

• A company that gives back and is active in the community.

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way – Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to [email protected] to request this. Only candidates selected for an interview will be contacted.

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Department SalesRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel Required

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