Posted 15 days ago
Client Service Ambassador
@ Paladin Security Group
St. John's, Newfoundland and Labrador
Overview
Paladin Security Group is hiring a temporary Client Service Ambassador at $23.69 per hour to work in Emergency Department waiting areas across St. John's and the surrounding area. The role uses communication and de-escalation to keep patients and visitors calm and safe, with hourly census counts and tablet-based documentation. Paid vacation and sick days, flexible daily pay options and covered specialized training are offered.
Pay:
$23.69 an hour
Responsibilities:
- Patrol Emergency Department waiting areas and engage patients and visitors
- Use empathetic communication to reduce stress and prevent conflict
- Conduct hourly census counts and document client contacts on a tablet
- De-escalate aggressive or disruptive behaviour verbally
- Collaborate with triage, nursing, social work and security teams
Requirements summary:
- Valid criminal record and vulnerable sector checks
- Valid CSA First Aid and CPR Level C
- Class 5 driver's licence
- Completed TB screening and full childhood vaccinations
- Fluency in oral and written English
- Strong judgment and composure in high-stress situations
Tools & skills
Source and dates
Source type not verified · classet
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-11-07
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer low |
| Languages | English |
| Licences & certifications | CSA First Aid and CPR Level C, Criminal Record Check, Vulnerable Sector Check, Tuberculosis screening |
| Driver’s licence | required |
| Background checks | criminal record, vulnerable sector |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Generous paid time off, Flexible hours, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Paladin Security Group
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Making the World a Safer & Friendlier Place
Full company description
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- LinkedIn followers
- 53,403
- People associated on LinkedIn
- 5,693
- Reported office locations
- Suite #201, 3001 Wayburne Drive, Burnaby, British Columbia V5G 4W3, CA
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- #5 – 318 105th Street East, Saskatoon, Saskatchewan S7N 1Z3, CA
- #20 99-18th Street, Brandon, Manitoba R7A 0N2, CA
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- 5546 Portage Road, Niagara Falls, Ontario L2E 6X2, US
- #116 - 2885 Lauzon Parkway, Ontario, Windsor N8T 3H5, CA
- #102 - 12 Gleneyre Street, St. John's, Newfoundland and Labrador A1A 2M7, CA
- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Other recorded names
- Paladin Security Group Ltd
- Specialties
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Profile identifies a recruitment agency
- No
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Burnaby, British Columbia |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Open jobs on Jobsy | 348 |
| View page |
Position Overview
Title: Client Service Ambassador
Pay Rate: $23.69 /hour
Site: St. John's & Surrounding Area Emergency Departments
Site Overview
This role operates within Emergency Department waiting areas across St. John's and the surrounding area. It provides a supportive, people-focused presence in busy healthcare environments, helping maintain safety and comfort for patients, visitors, and clinical staff through empathetic communication.
What You'll Be Doing
As a Client Service Ambassador, you will serve as a customer-focused liaison in Emergency Department waiting areas, relying on communication and de-escalation rather than physical force.
Patrol waiting areas to engage directly with patients and visitors, supporting a safe and calm environment.
Use empathetic, clear communication to minimize stress, enhance the patient experience, and prevent conflict.
Collaborate closely with triage, nursing, social work, mental health and addictions, security, and volunteer teams.
Establish rapport with regular visitors and work with clinical teams to create personalized approach plans for managing potential safety risks.
Conduct hourly census counts of the waiting area and document all client contacts using tablet software.
De-escalate aggressive or disruptive behavior verbally, involving dedicated site security or Code White teams if physical safety interventions are needed.
Must Haves
Valid Criminal Record Check and Vulnerable Sector Check.
Valid CSA-approved First Aid & CPR – Level C.
Completed Tuberculosis (TB) screening.
Proof of full primary childhood vaccination series, including a Tdap dose at age 18 and a 10-year booster.
Valid Class 5 Driver's License.
Fluency in oral and written English.
Strong judgment, empathy, and composure when handling high-stress or emotionally charged situations.
Nice-to-Haves
Previous experience in security, customer service, healthcare support, or social services.
Certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) (pre-hire training is available for candidates willing to make a 6-month commitment).
Familiarity with non-violent crisis intervention and local health authority policies.
What's In It For You?
Paid vacation and sick days.
Flexible daily pay options.
Code of Conduct reimbursement.
Access to professional development and fully covered specialized training.
If you are passionate about helping others and creating a welcoming, safe space in healthcare settings, we encourage you to apply today.
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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