CLK 09 - Team Assistant

The Team
The Kamloops office is an established, collaborative team of approximately 45 staff across several specialized areas, including Child Protection, Resource, Out of Care, and CPDM teams. Together, these teams work to support children, youth, and families and promote safety, stability, and positive outcomes. Child Protection workers respond to concerns of abuse, neglect, and harm, assess safety, and work with families to reduce risk. The Resource Team recruits, assesses, trains, and supports foster and extended family caregivers, while the Out of Care Team works with families to address concerns and help children remain safely at home whenever possible. CPDM staff support children and youth with complex needs by coordinating services and advocating for their well-being. The work is meaningful and fast-paced, with staff working collaboratively across teams and with community partners to strengthen families, provide safe and nurturing placements, and build safer communities.

The Role
This administrative role provides essential program, clerical, and operational support to professional staff working with children, youth, and families. Responsibilities include maintaining confidential client files and records, entering and retrieving information in ministry databases, preparing correspondence and reports, scheduling meetings and appointments, processing referrals and paperwork, providing reception services, and coordinating information between social workers, team leaders, caregivers, service providers, and community partners. While much of the work happens behind the scenes, it has a direct impact on timely decision-making, service delivery, and access to resources for vulnerable children and families. This is an opportunity for an organized, compassionate, and collaborative administrative professional to contribute to meaningful public service, support frontline staff, and help ensure children and families receive the services and support they need.

Qualifications:
Education and Experience Requirements

• Secondary School graduation (Dogwood, GED) and 6 months related experience; OR
• An equivalent combination of education and experience may be considered.

Related experience must include

• Experience working in a computerized environment using various computer applications and data bases. (For example: Microsoft Office applications including Word Excel, Outlook) for word processing, spread sheeting, data entry, email and video teleconferencing; and case management or other database applications.
• Experience providing quality customer or client service, carrying out duties and responding to client needs in a professional manner.
• Experience working independently and as a team member with a multi-disciplinary environment and with other professional staff, client, and service providers.

Preferences may be given to applicants with:

• Administrative experience working with vulnerable children and families in a human/social services setting.
• Experience using MCFD applications: Integrated Case Management (ICM) and/or Management Information Systems (MIS) computer applications.

For questions regarding this position, please contact [email protected].

About this Position:
Employees of the BC Public Service must be located in BC at the time of employment.
These positions require full-time, in-person work.
This is a temporary/auxiliary opportunity until Oct 1, 2027. This position may be extended.
An eligibility list may be established to fill future temporary vacancies.
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.