Community Support Lead

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

The Opportunity:

We are currently looking to fill a full-time, permanent Community Support Leader position in Sudbury, ON, within our Neighbourhood Model of Care and Homemaking Program.

Salary: $25.18 per hour. This compensation includes a $3.00 per hour wage enhancement provided by the Ontario government for hours spent directly supporting clients. The wage enhancement does not apply to training hours or paid leave.

Hours: 35 hours per week.

Schedule: rotating schedule involving evening and weekend shifts

Responsibilities:

• Provide leadership in the efficient and safe delivery of Community Support Services (CSS) to clients with disabilities.

• Lead a team of attendants in providing assistance to clients with non-medical activities of daily living.

• Assist the Community Support Supervisor in ensuring master schedules are developed in accordance with clients' plans of service and budgeted hours.

• Use the electronic Quatro Scheduling system to develop and revise ongoing master schedules for both clients and staff.

• Assist with the renewal and management of client service agreements.

• Support client orientation, ongoing goal setting, problem-solving, and service planning.

• Provide orientation and on-the-job training to newly hired attendants, as well as ongoing leadership, guidance, and coaching to all attendants.

• Participate in quality improvement activities.

• Demonstrate diplomacy and professionalism when interacting with clients, attendants, other service centres, and external agencies.

• Manage change in a constructive and positive manner.

• Support service delivery resolution and address conflict resolution matters.

Qualifications:

• Current Standard First Aid and CPR certification.

• Personal Support Worker (PSW) certificate.

• Ability to lead, train, and support staff.

• Demonstrated conflict resolution and problem-solving skills.

• Strong teamwork skills, with the ability to accept responsibility and cooperate and communicate effectively with others to achieve goals.

• Knowledge of and ability to perform transfers, lifting, bowel and bladder routines, and other attendant care duties.

• Knowledge of issues related to physical disabilities.

• Knowledge of behaviour management principles.

• Knowledge of health and safety legislation.

• General understanding of computer hardware and software.

• Valid driver's licence and access to a reliable vehicle.

• Proven consistency in work performance, including reliability and flexibility.

• Ability to work varied shifts, provide shift coverage, and work every other weekend.

• Physical Demands Self-Analysis required upon hire.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: Contributing to our important mission: creating real change for people with disabilities.

Joining a leading national charity with a history of impact and a future full of possibility Enjoying industry-leading employment incentives and benefits Supported in your professional growth, development, and success Included in our empathetic and supportive work culture Learn more about why we’re a great employer at marchofdimes.ca/careers. For general inquiries, you can reach us at [email protected]

We value the health & safety of our employees!

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.