Community Support Worker

Department: CYMS
Location(s): Moosonee, Moose Factory, Cochrane, Kapuskasing, Timmins, or other designated service sites
Reports To: Supervisor – Clinical Services
Job Class: Team Member
Salary Structure: CBG04 – Collectively Bargained Grid 04
Unionized: Yes
TEER Level: 3
NOC Code: 41300

Purpose of the Role
The Community Support Worker provides culturally grounded, community-based services to children, youth, and families to promote well-being and reduce the risk of child welfare involvement. This role responds to the unique strengths and challenges of each community, delivering prevention-focused supports that are accessible, relationship-based, and rooted in Omushkego values.

Working under the CYMS prevention umbrella, the Community Support Worker collaborates with First Nations, service teams, and community helpers to support local wellness efforts and strengthen family capacity in ways that honour Treaty 9 responsibilities.

Core Responsibilities

1. Relational and Community Engagement

• Establish strong relationships with families, youth, and community members through consistent, respectful engagement
• Act as a connector between families and services, reducing barriers to access and promoting community healing pathways
• Participate in cultural, seasonal, and land-based activities that foster identity and relational accountability

2. Program-Specific Responsibilities

• Support families with service navigation, scheduling, transportation coordination, and informal follow-ups
• Deliver practical supports such as supply distribution, caregiver coaching, and cultural linkages in coordination with other teams
• Monitor family needs and provide early outreach to prevent crisis or protection involvement
• Participate in the development and facilitation of local programs, workshops, and events that promote safety, connection, and wellness
• Document service delivery, referrals, and contact notes in agency systems

3. Legal and Ethical Practice

• Maintain confidentiality and informed consent in accordance with agency policy, PHIPA, and FIPPA
• Recognize and report protection concerns in accordance with CYFSA
• Practice from a culturally humble, anti-oppressive, and strengths-based lens that supports First Nations sovereignty

4. Team and Agency Participation

• Collaborate with internal teams (protection, clinical, early years, IT, admin) to support holistic service delivery
• Participate in training, reflective supervision, and seasonal agency planning cycles
• Support and attend agency and community-led events across service sites

Required Qualifications and Experience

• Diploma or degree in Social Services, Indigenous Studies, or a related field; or equivalent lived/professional experience
• Strong interpersonal skills and demonstrated ability to work in a relational, community-based capacity
• Experience working with First Nations communities and understanding of local governance, culture, and wellness practices
• Ability to coordinate services, manage outreach, and track support needs across multiple programs
• Clear communication, documentation, and cultural navigation abilities
  Equivalency will be considered. Lived experience in a community support or grassroots helping role is a strong asset.

Conditions of Employment

• Satisfactory Criminal Record Check including Vulnerable Sector Screening
• Valid Ontario Class G Driver’s License
• Access to a reliable vehicle and ability to travel frequently within the region
• Compliance with all Agency policies, Collective Agreement, and legal requirements

Our Hiring Commitments
Payukotayno is committed to Indigenous-led services, Nation-based healing, and culturally safe workplaces. We encourage applications from First Nations individuals, especially those from Treaty 9 communities and affiliated Nations. We honour both formal qualifications and cultural/lived knowledge as valid experience.

We are committed to employment equity and welcome applications from all qualified persons, including those identifying as Two-Spirit, non-binary, LGBTQ+, francophone, persons with disabilities, and other equity-seeking groups.

Accommodations are available throughout the application process.

AODA Statement (for postings only)
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Payukotayno will provide accommodations throughout the recruitment process upon request.