Contract Performance Specialist

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour
Job Summary

As a Contract Performance Specialist you will support the development, implementation and review of performance metrics, analytics, and related indicators in all contract management and performance business streams. In addition, you will ensure the initiatives identified by the Contract Management Office relating to contract administration and contractor performance are clearly monitored during the contract life cycle.

Build on your education and career experience as you:

• Uses software to support the development of indicators, implementation and review of performance metrics and related indicators in all contract management and performance business streams.
• Monitors contracts throughout their life cycle; develops and implements corrective actions in process and/or contract changes to mitigate variances regarding operational and performance standards.
• Ensures contract performance accountability and service provider compliance to contract terms are met through the oversight, monitoring and analysis of key performance indicator information.
• Represents Contract and Supply management on various internal & external projects; participates on committees regarding service contracts; liaises with service providers as required.
• Monitors activities and performs variance analysis to identify activity anomalies; performs corrective action as required; identifies efficiencies and promotes optimal use of available resources; provides recommendations on current and future service program adjustments.

Are you passionate about joining our team? We will be looking for you to have:

• A level of education, training and experience equivalent to a Bachelor's degree in a related discipline such as Health Administration or Business Administration, Contract Management, Operations Management
• Three (3) to five (5) years' recent related experience in contract management, negotiation and contract execution, preferably in public sector.

An equivalent combination of education, training and experience may be acceptable.

This is a Full Time position, based at our Central City office in Surrey, BC.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Manager, Contract Negotiation & Performance, the Contract Performance Specialist, supports the development, implementation and review of; performance metrics, analytics, and related indicators in all contract management and performance business streams for Fraser Health Authority (FH). The Contract Performance Specialist, ensures that initiatives identified by the Contract Management Office relating to contract administration and contractor performance are clearly monitored during the contract life cycle. The Contract Performance Specialist, articulates the operational plan, business processes, and contract methodologies by working closely with program areas within FH. The role also, develops positive and collaborative relationships with programs stakeholders including key contractors, Systems Optimization, Finance, PHSA Accounts Payable, IMIT, Physician Services, LTC/AL, MHSU, PCN, Facilities, members of appropriate Supply Chain Management Associations, as well as Contract Management Leaders in other health authorities. The Contract Performance Specialist, works with FH Legal Counsel and the Manager, Contract Negotiation and Performance to ensure contract strategy, performance management, reporting, and contract enabling software, procure to pay processes for contracted services are managed effectively.
Responsibilities

1. Uses software to support the development of indicators, implementation and review of performance metrics and related indicators in all contract management and performance business streams.
2. Monitors contracts throughout their life cycle; develops and implements corrective actions in process and/or contract changes to mitigate variances regarding operational and performance standards.
3. Ensures contract performance accountability and service provider compliance to contract terms are met through the oversight, monitoring and analysis of key performance indicator information.
4. Conducts regular analysis and reporting of contract performance accountability by developing and implementing mechanisms to track, analyze, monitor and report information related to quality and key performance indicators such as utilization levels, contract financial/budgetary performance, attainment of specified targets/objectives and other related criteria.
5. Responds to service provider and client relation issues that arise within the program area. Collaborates with the program area to identify issues; initiates and implements resolves in compliance with contract guidelines and service requirements. Supports the program area to initiate corrective action when service provider performance deviates from contractual expectations and/or where decisions cause service providers to deviate from expected performance outcomes.
6. Works in collaboration with the Program Area and Contract Category Lead to develop service level agreements ensuring services are captured and/or modified as department requirements evolve/change. Reviews and analyzes existing and proposed contracts and contract changes; performs ongoing document revision to ensure all contractual terms are satisfied. Supports the Program Area to develop contract deliverables by utilizing clinical data.
7. Represents Contract and Supply management on various internal & external projects; participates on committees regarding service contracts; liaises with service providers as required.
8. Initiates and promotes quality improvement initiatives that impact client and staff safety to enhance the efficiency and capacity of services provided.
9. Consults with staff and other stakeholders to provide professional advice, facilitate consensus and resolve contractual and contract-related issues; ensures the development and approval of service guidelines, policies and procedures.
10. Monitors activities and performs variance analysis to identify activity anomalies; performs corrective action as required; identifies efficiencies and promotes optimal use of available resources; provides recommendations on current and future service program adjustments.
11. Collaborates with other FH staff to clarify and resolve issues related to program initiatives. Participates on internal and/or external committees to conduct joint research, evaluation and quality improvement initiatives, as requested.
12. Ensures the Manager is informed of and aware of significant events and activities in the area (s) of contract performance.
13. Contributes to maintenance of a comprehensive contract database and the creation of reports and analysis.
14. Works collaboratively with other health authorities including PHSA on joint sourcing or contract initiatives.
15. Participates in the development and implementation of quality improvement processes; ensures the coordination of services and programs to reduce gaps in service, duplication of service and that the right interface is in place to support excellence in client service. Recommends and implements changes to improve service.

Qualifications

Education and Experience

A level of education, training and experience equivalent to a Bachelor's degree in a related discipline such as Health Administration or Business Administration, Contract Management, Operations Management, and three (3) to five (5) years' recent related experience in contract management, negotiation and contract execution, preferably in public sector.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated knowledge and use of contract language.
• Excellent writing and editing skills.
• Ability to utilize negotiation skills.
• Ability to establish and maintain effective working relationships.
• Ability to coordinate and evaluate processes and procedures.
• Ability to plan, organize, problem solve, analyze and prioritize work with a strong attention to detail.
• Strong proficiency with and ability to contribute to the development of systems using a variety of computer software including database applications, internet-based applications and MS Office at an intermediate to advanced level.
• Ability to learn software database applications.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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1. Uses software to support the development of indicators, implementation and review of performance metrics and related indicators in all contract management and performance business streams.
2. Monitors contracts throughout their life cycle; develops and implements corrective actions in process and/or contract changes to mitigate variances regarding operational and performance standards.
3. Ensures contract performance accountability and service provider compliance to contract terms are met through the oversight, monitoring and analysis of key performance indicator information.
4. Conducts regular analysis and reporting of contract performance accountability by developing and implementing mechanisms to track, analyze, monitor and report information related to quality and key performance indicators such as utilization levels, contract financial/budgetary performance, attainment of specified targets/objectives and other related criteria.
5. Responds to service provider and client relation issues that arise within the program area. Collaborates with the program area to identify issues; initiates and implements resolves in compliance with contract guidelines and service requirements. Supports the program area to initiate corrective action when service provider performance deviates from contractual expectations and/or where decisions cause service providers to deviate from expected performance outcomes.
6. Works in collaboration with the Program Area and Contract Category Lead to develop service level agreements ensuring services are captured and/or modified as department requirements evolve/change. Reviews and analyzes existing and proposed contracts and contract changes; performs ongoing document revision to ensure all contractual terms are satisfied. Supports the Program Area to develop contract deliverables by utilizing clinical data.
7. Represents Contract and Supply management on various internal & external projects; participates on committees regarding service contracts; liaises with service providers as required.
8. Initiates and promotes quality improvement initiatives that impact client and staff safety to enhance the efficiency and capacity of services provided.
9. Consults with staff and other stakeholders to provide professional advice, facilitate consensus and resolve contractual and contract-related issues; ensures the development and approval of service guidelines, policies and procedures.
10. Monitors activities and performs variance analysis to identify activity anomalies; performs corrective action as required; identifies efficiencies and promotes optimal use of available resources; provides recommendations on current and future service program adjustments.
11. Collaborates with other FH staff to clarify and resolve issues related to program initiatives. Participates on internal and/or external committees to conduct joint research, evaluation and quality improvement initiatives, as requested.
12. Ensures the Manager is informed of and aware of significant events and activities in the area (s) of contract performance.
13. Contributes to maintenance of a comprehensive contract database and the creation of reports and analysis.
14. Works collaboratively with other health authorities including PHSA on joint sourcing or contract initiatives.
15. Participates in the development and implementation of quality improvement processes; ensures the coordination of services and programs to reduce gaps in service, duplication of service and that the right interface is in place to support excellence in client service. Recommends and implements changes to improve service.

Education and Experience

A level of education, training and experience equivalent to a Bachelor's degree in a related discipline such as Health Administration or Business Administration, Contract Management, Operations Management, and three (3) to five (5) years' recent related experience in contract management, negotiation and contract execution, preferably in public sector.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated knowledge and use of contract language.
• Excellent writing and editing skills.
• Ability to utilize negotiation skills.
• Ability to establish and maintain effective working relationships.
• Ability to coordinate and evaluate processes and procedures.
• Ability to plan, organize, problem solve, analyze and prioritize work with a strong attention to detail.
• Strong proficiency with and ability to contribute to the development of systems using a variety of computer software including database applications, internet-based applications and MS Office at an intermediate to advanced level.
• Ability to learn software database applications.
• Physical ability to perform the duties of the position.