Coordinator | Patient Transportation

Position Summary
Interior Health is hiring a casual Coordinator | Patient Transportation who is passionate about making a difference in healthcare. This position is located at Kelowna Community Health and Services Centre, in Kelowna, BC.

What we offer:

• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Work-life balance

The salary range for this position is $32.56 (min) to $40.69 (midpoint) to $46.80 (max) per hour. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:

The Coordinator, Patient Transportation is responsible for arranging transfers that meet the care needs of patients and the operational requirements of Interior Health facilities. Functions within a call-centre environment (Patient Transport Office) to arrange patient transfers between health authority facilities. This is done by coordinating on-time delivery of both ground and air transportation resources with health care facility operations. Communicates with clinical staff, transportation providers (e.g. BC Ambulance Service), and bed coordinating agencies (i.e. BCPTN, RAAPID) to facilitate patient flow through the health care continuum in a cost-effective manner.

What will you work on:

• In collaboration with facility staff, transport providers and bed coordinating agencies, provides:
o transportation resources that match the care requirements of patients in a cost-effective manner;
o coordination of transfer activity to facilitate on-time delivery of patient care and optimize patient flow through the health care continuum (e.g. reduce avoidable length of stay in hospital);
o critical analysis to maximize utilization of transport resources during peak demand periods;
o cost-effective utilization of transportation resources (i.e. reducing ‘dead-head’ trips);
o coordination of patients being repatriated from within and outside the health authority;
o real-time problem solving to address bottlenecks in patient flow that are related to the transportation system.
• Obtains patient care information from clinical staff and various electronic resources and inputs this data into the PTO software program for the purposes of optimizing patient transfers, quality assurance and invoice verification.
• Uses a customer-relations approach in working with clinical staff (e.g. nurses, physicians, social workers) to match the most appropriate transportation resource to the patient’s clinical needs.
• Uses various sources to gather operational information that is required to schedule inter-facility transfers in a manner that facilitates patient access and flow throughout the health care continuum (e.g. hospital bed capacity reports, daily bed management meetings).
• Participates in continuous quality improvement activities by performing such duties as:
o auditing patient transfer activities;
o identifying, reporting, and investigating incidents and complaints involving the transportation system;
o attending regularly scheduled PTO team meetings;
o complying with PTO operational policies and procedures;
o performing other related duties as assigned.
• Maintains work area in a safe and tidy condition.
• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager immediately.
• Performs other related duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications
Education, Training and Experience

• Graduate of an accredited program in direct patient care, with eligibility for licensure through the appropriate professional regulatory body (e.g., Emergency Medical Dispatcher, Emergency Medical Responder, Primary Care Paramedic, RN, LPN) or,
• Previous call taking and/or dispatch experience in an emergency first responder call center (e.g. police, fire, ambulance) or health authority bed coordinator center.
• Minimum of three years of recent, related experience, including coordination of Inter-Facility patient transfers.
• And/or an equivalent combination of the above education, training, and experience.

Skills and Abilities

• Ability to plan, implement and evaluate safe and cost-effective patient transportation services.
• Fosters an environment that values client centered care, innovation, adaptability, flexibility, and critical thinking.
• Ability to provide effective staff, patient and peer education related to the patient transportation system.
• Demonstrated ability to communicate effectively with patients, families, the public, medical staff, and members of interdisciplinary teams in written and verbal forums.
• Proven team player with excellent interpersonal and communication skills, able to collaborate effectively and contribute to the success of a small, team.
• Able to thrive in a small team by fostering collaboration and focusing on collective outcomes.
• Demonstrated ability to multi-task, apply critical thinking, and problem-solve in a fast-paced call center environment.
• Ability to adapt and implement ongoing change and quality improvement initiatives.
• Excellent organizational skills with the ability to work independently, manage a varied workload and problem solve.
• Skillful in customer relations.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment including demonstrated ability to collect data utilizing computer software such as Windows’ Excel. Capable of working on multi-screen computer systems.
• Ability to quickly acquire and apply medical terminology to support effective communication and documentation.
• Defines own continuing education needs and maintains competency through reading literature, management workshops, seminars, and available educational offerings.