Posted last month
Coordinator, Premium Service
@ Canucks Sports & Entertainment
Abbotsford, British Columbia
Overview
Canucks Sports & Entertainment is hiring a part-time Coordinator, Premium Service to deliver guest service to premium members and coordinate pre-event food and beverage orders. The role covers suites, loge and the lounge, and includes event-based evening and weekend hours. Pay is hourly.
Responsibilities:
- Deliver premium guest service in suites, loge and lounge
- Coordinate and double-check pre-event food and beverage orders
- Prepare suite notes, event paperwork and premium communications
- Answer the suites phone line and follow up on post-event issues
- Assist with training and scheduling premium employees
Requirements summary:
- At least two years of administrative experience
- Strong organizational skills and attention to detail
- Excellent verbal and written communication
- Extensive computer knowledge, including MS Office
- Ability to work flexible event-based hours including evenings and weekends
- Knowledge of the hospitality industry is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-09-30
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Hospitality & tourism |
| Experience | 2+ years |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canucks Sports & Entertainment
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We connect organizations to BC's largest sports fanbase.
Full company description
Looking to work in an environment like no other? One where our fans and guests are everything to us and it's our vision that they have an extraordinary experience every time they enter our arena – whether it's their first, second, or 100th time here. At Canucks Sports & Entertainment, our vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference. If you are a customer-focused, enthusiastic individual, passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team. Vacancies are available in many exciting roles throughout our company. Please see www.canucks.com/jobs for all current opportunities.
- LinkedIn followers
- 31,356
- People associated on LinkedIn
- 1,231
- Reported office locations
- 800 Griffiths Way, Vancouver, BC V6B 6G1, CA
- Business categories
- Sports
- Other recorded names
- Abbotsford Canucks
- Abbotsford Arena-AHL ArenaOpsPT
- Canucks Sports & Entertainment
- Canucks Sports & Entertainment (CSE)
- Specialties
- Owner and Operator of Rogers Arena
- Owner of Vancouver Canucks (NHL)
- Owner of Abbotsford Canucks
- and Owner of Vancouver Warriors
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Looking to work in an environment like no other? One where our fans and guests are everything to us and it's our vision that they have an extraordinary experience every time they enter our arena – whether it's their first, second, or 100th time here. At Canucks Sports & Entertainment, our vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging…
| Field | Value |
|---|---|
| Industry | Spectator Sports |
| Company size | 201-500 employees |
| Headquarters | Vancouver, BC |
| Organization type | Privately Held |
| Year founded | 1970 |
| Specialties | Owner and Operator of Rogers ArenaOwner of Vancouver Canucks (NHL)Owner of Abbotsford Canucksand Owner of Vancouver Warriors |
| Open jobs on Jobsy | 46 |
| View page |
POSITION: Coordinator, Premium Service
DEPARTMENT: Premium Hospitality
REPORTS TO: Manager, Premium Service
POSITION SUMMARY:
The Coordinator, Premium Service provides excellent guest service to all premium members and guests related to the guest experience, including service and food and beverage. This position coordinates all pre-event food and beverage orders in an efficient manner to ensure orders and special requests are accurate for each event. The incumbent will also overall support hospitality operations. Owns and delivers the full premium client journey, ensuring all contractual commitments are met or exceeded from the start of the relationship while providing elevated, relationship-driven service to high-value members throughout their time in the building. This is a part-time hourly role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)
- Help the premium team deliver a best-in-class fan experience within all premium level experiences including suites, loge, and our lounge.
- Assist with menu planning for each new hockey season; provide menu planning assistance for suite owners.
- Develop strong professional relationships with all our Premium members along with all other premium seating areas in Rogers Forum, to meet standards of excellence and efforts to retain each account
- Follow up with suite holders/loge seat holders on post event related issues (i.e. lost and found, complaints or requests)
- Prepare and send out premium communication pre-event, event day, and post event.
- Answer suites phone line in a courteous and professional manner.
- Double-check all orders for accuracy; check all means of order placing to ensure all orders have been inputted.
- Prepare the Suite Notes for each event; assist in preparing all other paperwork for every game/event, including printing of signs and other.
- Assist in training and scheduling premium employees.
- Perform all clerical duties and provide administrative support for the department.
- Participate in events, promotions, and client entertainment activities.
- Work all Abbotsford Canucks game nights along with Concerts, and Special Events
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- At least two years of administrative experience, including experience with office administrative procedures
- Proactive, self-starter with the ability to stay one step ahead
- Professional temperament, including the ability to remain calm under difficult circumstances
- Solid team player with a strong customer service focus
- Superior organizational and administrative skills and a demonstrated attention to detail
- Excellent verbal and written communication skills, strong editing and proofing abilities, and the ability to deal effectively with individuals at all levels
- Proven time management skills, with an ability to effectively establish and execute priorities in a dynamic and changing environment
- Extensive computer knowledge, including MS Office
- Able to work flexible event-based hours that includes evenings and weekends
- Knowledge of the hospitality industry is an asset
Vancouver, and its neighbouring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
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