Coordinator, Product

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

The Coordinator, Product is responsible for the efficient setup, management, and maintenance of product information within the reservation system. This role involves coordinating with various teams to ensure the accuracy and availability of products, services, and rates for internal and external stakeholders. The coordinator will support the smooth execution of product offerings and ensure that product details are consistently updated across systems.

WHAT YOU'LL BE DOING

· Input and maintain product details in the reservation system, ensuring all information is up-to-date, accurate, and reflects the latest offerings.
· Coordinate the setup of new products and services in the system, including hotels, transfers, excursions, and other travel-related services.
· Assist the product team in managing and updating contracts, rates, and availability with suppliers.
· Analyze and input promotional offers, discounts, and rate reductions into the system.
· Support the internal teams (Sales, Marketing, Reservations, etc.) with product-related inquiries and troubleshooting.
· Monitor and track product performance and availability, ensuring that all products are correctly displayed and available for booking.
· Handle the setup of product-specific conditions, such as cancellation policies, allotments, and special requirements (e.g., protected allotments, special needs).
· Assist in the creation and maintenance of product reports to support business analysis and decision-making.
· Work closely with suppliers to ensure product offerings meet the company's standards and contractual agreements.
· Coordinate with other departments to ensure smooth operational workflows, including managing product availability, updating systems, and resolving any issues related to product discrepancies.
· Ensure product-related data integrity in the reservation system and manage any updates or changes based on supplier instructions.
· Provide support for the testing and quality assurance of new product offerings or system updates.
· Maintain up-to-date knowledge of the travel industry, market trends, and competitor products.
· Participate in meetings and collaborate with other teams to ensure that product offerings align with business objectives and customer needs.
· Perform additional tasks as assigned by the Product Manager to meet departmental goals and objectives.

WHAT YOU BRING TO THE TEAM

· College diploma in Travel & Tourism or minimum 3 years experience in tourism or Aviation industry.
· Excellent written and verbal communication skills in English
· Knowledge of French and Spanish are an asset
· Self-motivated, fast learner, and team player with a strong work ethic and ability to work under pressure
· Analytical, detail-oriented and organized, with ability to prioritize
· Ability to multitask and work under tight deadlines while maintaining quality of work
· Professional demeanor: ability to maintain professional communication and relationships with colleagues, internal departments, suppliers, and vendors
· Proficiency in Microsoft Word, Excel, Outlook, TTS an asset
· Ability to analyze contracts, reports and related industry reports
· Demonstrated organizational skills to handle multiple projects simultaneously
· Ability to work in a team environment as a contributing member of a results-oriented team.
· Strong organizational and multitasking abilities.
· Ability to work independently and collaboratively in a fast-paced environment.

WHY WORK WITH US?

• Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
• Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
• We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
• We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.