Counter Salesperson/Shipper Receiver

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, and be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

As a Counter Salesperson/Shipper Receiver, you will provide sales support to walk-in customers who come to our Profit Centre counter. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders. You will be responsible for packing, and shipping customer orders as well as counting, verifying, receiving, and putting away incoming vendor material and customer returns. A high attention to detail will ensure exceptional levels of customer service and satisfaction.

Additional duties:

Counter duties include:

• Assist customers who purchase material at the Profit Centre counter
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, and product promotion, while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low and of any inventory discrepancies and damaged/defective material that would impact customer service levels
• Maintain warehouse cleanliness and safety by removing empty cartons, metal banding, pallets, and other debris

Receiving duties include:

• Upon unloading vendor shipments or customer returns, obtain the packing slip and verify material received. Note any discrepancies or damaged material
• Identify special order material and damaged material and store in proper location
• Note all shipping discrepancies on freight carrier’s Bill of Lading, initiate freight claims and forward paperwork to appropriate teammate

Shipping duties include:

• Drive the EMCO truck in a safe manner and in compliance with company policy, applicable traffic laws and provincial Ministry of Transportation legislation. Destinations include job sites, customer facilities, vendor facilities, other EMCO locations, other wholesaler facilities and any other location as directed by management
• Pick customer orders and load the truck at the Profit Centre with material to be delivered curb side to customers or vendors while ensuring the necessary equipment to safely load the truck is available
• Secure loads properly following all legislation, ensuring nothing will shift, get damaged or fall from the truck
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Ability to learn and operate material handling equipment
• Ability to safely operate a delivery vehicle
• Possess a valid driver’s license
• A clean driver’s abstract that demonstrates good driving skills in compliance with company policy
• Experience driving a truck and making deliveries preferred
• Knowledge of the laws and regulations governing driving motor vehicles and commercial vehicles subject to Provincial Ministry of Transportation regulations
• Intermediate math skills with a strong attention to detail
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Word, Excel, and Outlook

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time
  

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.