Posted 8 days ago
Credit/Collections Supervisor/Manager
@ Robert Half
Mississauga, Ontario
Overview
Robert Half is hiring a Credit/Collections Supervisor/Manager in Mississauga, Ontario, to lead collection activities, coach collection specialists and manage a personal portfolio of customer accounts. The work covers overdue balances, disputes, credit reviews and aged receivables, with coordination across billing, sales and operations.
Pay:
$85,000–$95,000 a year
Responsibilities:
- Lead and coach Collection Specialists on challenging accounts
- Manage a personal portfolio and reduce aged receivables
- Resolve disputes with Billing, Sales and Operations
- Support credit reviews and credit limit recommendations
- Track delinquency trends and maintain accurate account records
Requirements summary:
- Experience in B2B collections, credit or AR leadership
- Knowledge of collection workflows and dispute resolution
- Ability to coach and manage team performance
- Experience assessing customer risk and account exposure
- Proficiency with CRM and Microsoft Dynamics 365 Business Central
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Finance & accounting |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Robert Half
Saved company profile
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Full company description
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at great companies with highly skilled job seekers. We provide dynamic contract, temporary, and permanent placement solutions across finance, accounting, technology, marketing, creative, legal, and administrative sectors. 🏆 In the last 12 months, Robert Half has been recognized as one of America’s Most Innovative Companies by Fortune, and with Protiviti, has been named one of the Fortune® World's Most Admired Companies™ and 100 Best Companies to Work For. 🏦 Traded on the New York Stock Exchange (symbol: RHI), we’re at the forefront of innovation in talent acquisition.
- LinkedIn followers
- 4,724,671
- People associated on LinkedIn
- 27,769
- Reported office locations
- 2884 Sand Hill Road Suite 200, Menlo Park, CA 94025, US
- 2613 Camino Ramon, San Ramon, California 94583, US
- Robert Half International, Avenue Louise, 250 - 5th floor, Brussels, 1050, BE
- Robert Half International, 10th floor, The Shard, 32 London Bridge Street, London, London SE1 9SG, GB
- Robert Half International, Av. Dr. Cardoso de Melo, 1184, 11° andar, Sao Paulo, SP 04548-004, BR
- Robert Half International, Level 24, 1 Martin Place, Sydney, NSW 2000, AU
- 140 William St, Melbourne, VIC 3000, AU
- Avenida Doutor Cardoso de Melo 1184, São Paulo, BR
- 2613 Camino Ramon, San Ramon, CA 94583, US
- 20, Avenue André Prothin, Tour Europlaza, Courbevoie, Île-de-France 92400, FR
- Business categories
- Skill Assessment
- Human Resources
- Information Technology
- Employment
- Consulting
- Recruiting
- Marketing
- Security
- Advertising
- Staffing Agency
- Other recorded names
- Robert Half
- Robert Half
- Specialties
- consulting services
- accounting jobs
- finance jobs
- administrative jobs
- legal jobs
- IT jobs
- recruitment
- recruitment agency
- creative jobs
- staffing
- hiring
- employment agency
- contract talent
- contract professionals
- talent solutions
- contract employment
- permanent placement
- customer support jobs
- and marketing jobs
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Menlo Park, CA |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | consulting servicesaccounting jobsfinance jobsadministrative jobslegal jobsIT jobsrecruitmentrecruitment agencycreative jobsstaffing |
| Open jobs on Jobsy | 526 |
| View page |
We are looking for an experienced Credit/Collections Supervisor/Manager to lead collection activities while managing a portfolio of customer accounts in Mississauga, Ontario. This position combines hands-on account oversight with team leadership, requiring someone who is detail oriented and can strengthen cash flow, guide collection staff, and support consistent application of credit and collection standards. The successful candidate will work closely with internal partners to address disputes, assess risk, and improve overall receivables performance.
Responsibilities:
• Lead and support Collection Specialists through day-to-day coaching, guidance, and practical problem-solving on challenging accounts.
• Review account portfolios regularly, set priorities with the team, and adjust collection approaches to improve recovery results.
• Oversee collector performance, monitor workloads, and reinforce adherence to established collection practices and service expectations.
• Manage a personal group of customer accounts, follow up on overdue balances, secure payments, and help lower outstanding aged receivables.
• Handle complex or high-exposure accounts by developing tailored strategies that balance risk management with strong customer relationships.
• Maintain accurate records of account activity, including payment commitments, disputes, follow-up actions, and customer communications.
• Track delinquency and aging trends, focus efforts on priority accounts, and contribute to regional and company collection objectives.
• Partner with Billing, Sales, Operations, and other internal teams to resolve disputes promptly and escalate significant concerns when needed.
• Support credit reviews, customer onboarding assessments, and credit limit recommendations while ensuring documentation meets policy requirements.
• Contribute to process enhancements, team training, and collection initiatives that strengthen accountability and operational efficiency.
• Demonstrated experience in B2B collections, credit, or accounts receivable leadership.• Strong knowledge of collection workflows, account follow-up practices, and dispute resolution methods.
• Ability to coach team members, manage performance, and promote a collaborative, results-driven work environment.
• Experience reviewing customer risk, supporting credit decisions, and assessing account exposure.
• Proficiency with CRM platforms and Microsoft Dynamics 365 Business Central or similar business systems.
• Solid customer service and communication skills with the ability to manage sensitive collection conversations professionally.
• Experience with payment processing, account documentation, and maintaining accurate financial records.
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