Posted last month
Customer Advisor I- St Vital Mall
@ Lee Valley Tools
Winnipeg, Manitoba
Overview
Lee Valley Tools is hiring a Customer Advisor I for its St. Vital Mall store in Winnipeg on a contract running until December 24, 2026, reporting to the Store Manager. The role handles in-store payments, returns and exchanges, order fulfilment, product questions and warehouse order picking. The posted salary is $17.50 per hour.
Responsibilities:
- Process in-store payments and returns and exchanges
- Fill customer orders and pick items in the warehouse
- Answer product questions and help customers find items
- Refill in-store displays following ISM guides
- Help place backorders and track inventory movement
Requirements summary:
- One to two years of retail experience (asset)
- Experience in a skilled craft or trade such as woodworking or gardening (significant asset)
- Ability to follow set procedures for routine tasks
- Basic instruction needed, detailed instruction for new products
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-06
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Retail |
| Travel | air: none · ground: none |
| Work setting | Store, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer low |
| Languages | English |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Lee Valley Tools
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
At Lee Valley, we understand that the journey of creating is just as exciting as the end product. #LVLetsDoSomething
Full company description
Lee Valley is a family-owned business that has been serving users of woodworking and gardening tools since 1978. Our reputation is built on customer satisfaction, honesty and fairness. About one third of our total sales volume is in products of our own design. The vast majority of these are Veritas® brand products made by Veritas Tools Inc., our manufacturing arm. Whether a tool from Lee Valley is one made by Veritas Tools or is one of the 5000 or so we get from around the world, it will always have our full guarantee. That means it costs you nothing to try us out. We're confident that the quality and service we provide will be to your liking. Just give us the opportunity.
- LinkedIn followers
- 7,877
- People associated on LinkedIn
- 414
- Reported office locations
- 1090 Morrison Drive, Ottawa, Ontario K2H 1C2, CA
- Business categories
- E-Commerce
- Virtual Reality
- Hardware
- Retail
- Other recorded names
- Lee Valley Tools
- Specialties
- Woodworking Tools
- Gardening Tools
- Hardware
- Home and Kitchen Tools
- Retail
- and Manufacturing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Lee Valley is a family-owned business that has been serving users of woodworking and gardening tools since 1978. Our reputation is built on customer satisfaction, honesty and fairness. About one third of our total sales volume is in products of our own design. The vast majority of these are Veritas® brand products made by Veritas Tools Inc., our manufacturing arm. Whether a tool from Lee Valley is one made by…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 501-1,000 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Privately Held |
| Year founded | 1978 |
| Specialties | Woodworking ToolsGardening ToolsHardwareHome and Kitchen ToolsRetailand Manufacturing |
| Open jobs on Jobsy | 24 |
| View page |
Job Title: Customer Advisor I
Status: Contract until December 24, 2026
Reporting to: Store Manager
Location: St. Vital Mall, Winnipeg (MB)
About Lee Valley:
Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.
Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.
A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.
Overview:
Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.
Key Responsibilities:
- Process in store payment transactions with basic understanding of cash handling procedures
- Place items on hold, following pre-determined procedure
- Look up customer numbers in CW / STEP
- Process exchanges and returns using set procedure, re shelving items as needed
- Fill a customer orders (including all safety sheets as required)
- Answer basic customer questions related to our products
- Greets all customers upon entry
- Help customers locate items in the showroom
- Refill in store displays following ISM guides
- Identify if an item is eligible for backorder and help customer to place orders
- Occasionally assist in receiving and re shelving products delivered to warehouse
- Able to participate in on the floor engagement re; demo, drop ins
- Develop understanding of inventory movement for the purpose of backorders or inter store transfers
- Develop a working knowledge of our SFS process and procedures.
Knowledge and Skills:
- 1 to 2 years in retail considered an asset
- Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
- Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
- Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.
What we offer:
- Lee Valley discount.
- A family-oriented environment that supports growth and development for all employees.
Salary Range: $17.50
Diversity and Inclusion:
At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.
We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.
If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.
Our Approach to Artificial Intelligence in Recruitment
We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.
At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.
We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential — not by automated systems.
How to Apply:
Please visit our careers page at https://www.leevalley.com/en-ca/careers
We thank all applicants, however only those selected for an interview will be contacted.
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