Posted yesterday
Customer Care Agent
@ WorkSafeBC
Richmond, British Columbia
Overview
WorkSafeBC is hiring Customer Care Agents on 18-month temporary full-time contracts, based in its Richmond office on a hybrid arrangement. The role is the first point of contact for injured workers, employers, medical providers and advocates, handling claim inquiries, validating claim information and assigning injury codes.
Responsibilities:
- Handle incoming phone claim inquiries from workers, employers and medical providers
- Collect missing or conflicting claim information from file review or outbound calls
- Match information to validate claims
- Review claims to determine the appropriate injury code
Requirements summary:
- Passion for customer service
- Knowledge of all functions relating to compensation services
- Ability to provide clear claim information to clients
Tools & skills
Source and dates
Source type not verified · worksafebc
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
WorkSafeBC
| Field | Value |
|---|---|
| Open jobs on Jobsy | 22 |
We’re looking for passionate and customer-focused Customer Care Agents to act as the first point of contact for injured workers, employers, the medical community and advocates who are contacting WorkSafeBC.
The Customer Care Agent plays an integral role in supporting our customer service initiatives by being knowledgeable in all functions relating to compensation services. In this role, you’ll be responsible for handling incoming phone claim inquiries; addressing clients’ questions and concerns by providing related information; ensuring that missing or conflicting information is collected through review of the information on file, or by gathering information which may require outbound phone calls; matching information to validate claims; reviewing claims to determine the appropriate injury code; and performing other related duties as assigned.
How you’ll make a difference: You’ll connect people with the services and answers they need.
These are temporary positions of 18 months in length.
Working at WorkSafeBC
We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.
This role is currently designated as having a hybrid work arrangement and is based in our Richmond office.
This is a unionized role and is subject to the provisions of the Collective Agreement between the Workers’ Compensation Board of BC and the Compensation Employees’ Union.
Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a primarily in-office model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.
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