Posted 3 days ago
Customer Care Coordinator
@ ParaMed Inc.
Oshawa, Ontario
Overview
ParaMed Inc., Canada's home health care provider, is hiring a part-time Customer Care Representative in its Oshawa office. The role coordinates care requests, assigns staff to patients by availability and skills, builds care schedules, and handles client and staff communication. Pay is $22.28 to $26.52 per hour.
Responsibilities:
- Assign staff to patients by availability and skills
- Build care schedules for patients
- Enter and update employee and patient data
- Respond to calls and electronic communication from funders, staff, patients and families
- Document and report staff and patient interactions
Requirements summary:
- Fluent spoken and written English (mandatory)
- Strong computer skills
- Superior customer service skills
- Compassion and empathy with patients and families
- One year administrative or office experience (asset)
- Scheduling and call centre experience (asset)
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, Women, People with disabilities, Racialized people |
| Perks mentioned | Wellness, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ParaMed Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 191 |
Job Description
Currently hiring for Part-Time Opportunities in our Oshawa office.
As a Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service while coordinating care requests and supporting service delivery.
Why you’ll love working here:
- Celebration and Recognition programs
- Part time and Full-time opportunities
- Comprehensive health and dental benefit plans
- Education allowance for employees and family
- Employee Assistance Program
- Employee perks and exclusive offers
What you’ll do:
- Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
- Build a care schedule for patients
- Enter and update employee and patient data within computerized system
- Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
- Document and appropriately report all staff and patient interactions
What you bring:
- One year administrative or office experience is an asset
- Scheduling and call centre experience is an asset
- Strong computer skills
- Fluency in both English (spoken and written) is mandatory.
- Superior Customer service skills
- Ability to effectively communicate both orally and written
- Compassion and empathy when interacting with patients and their families
We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Time Type
Part timeCompensation Details
$22.28 - $26.52ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.
ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].
We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.
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