Posted 3 days ago
Customer Care - Edmonton or remote
@ NextGen Automation
Edmonton, Alberta
Overview
NextGen Automation is hiring a Customer Care Representative in Edmonton or remotely to manage inquiries, resolve customer issues and build lasting relationships. The role involves high-volume phone support, technical help, invoicing, scheduling and software training.
Responsibilities:
- Manage high volumes of inbound calls and emails
- Resolve customer issues and escalate when needed
- Create service invoices and schedule orders
- Train customers on the software
- Create cases for the development team
Requirements summary:
- Passion for exceptional customer service
- Proven conflict management experience
- Patience in intense environments
- Strong attention to detail
- Ability to meet deadlines independently and in teams
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
NextGen Automation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Your One-Stop Shop for Office Technology and IT Services
Full company description
NextGen Automation | Powering Productivity with Smarter Office Technology For over 26 years, NextGen Automation has been a trusted provider of innovative office technology and IT solutions, proudly serving businesses across British Columbia, Alberta, Saskatchewan, and Manitoba. With a team of more than 100 professionals, we help organizations streamline operations, enhance cybersecurity, and improve day-to-day efficiency through a full suite of solutions. Our core offerings include printers and copiers, managed IT services, cybersecurity, EV charging stations, telecom systems, Microsoft 365 integration, cloud solutions, and an e-commerce store stocked with all your essential office supplies. Thanks to our experienced technicians, knowledgeable advisors, and long-standing vendor partnerships, we deliver responsive, reliable service and leading-edge technology—tailored to meet the needs of modern businesses. Whether you're looking to upgrade your print environment, secure your digital infrastructure, or outfit your office, NextGen Automation is your all-in-one partner for productivity.
- LinkedIn followers
- 1,143
- People associated on LinkedIn
- 84
- Reported office locations
- 4809 -50 Ave, Lloydminster, Saskatchewan S9V0P6, CA
- 4719 48 Ave, Red Deer, Alberta T4N, CA
- 1921 Mayor Magrath Dr S, #102, Lethbridge, Alberta T1J 0P7, CA
- 903 8 Ave, Cold Lake, Alberta T9M, CA
- 703 Cranbrook St N, Cranbrook, British Columbia V1C 3S1, CA
- 1550 5 St SW, Calgary, Alberta T2S, CA
- 103 St NW, Edmonton, Alberta, CA
- 501 Stanford Ave E, #1, Parksville, British Columbia V9P 1V7, CA
- 1850 Northfield Rd, #1, Nanaimo, British Columbia V9S 3B3, CA
- 1995 Cliffe Ave, #103, Courtenay, British Columbia V9N 2L2, CA
- 1321 Blanshard St, #301, Victoria, British Columbia V8W 2J1, CA
- Business categories
- Commercial
- Digital Signage
- Document Management
- Printing
- Other recorded names
- NextGen Automation
- Specialties
- Office Equipment
- Enterprise Content Management
- Managed IT Services
- Managed Print Services
- Graphic Design
- Marketing
- Web Design
- Remote Support
- and Visual Communications
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
NextGen Automation | Powering Productivity with Smarter Office Technology For over 26 years, NextGen Automation has been a trusted provider of innovative office technology and IT solutions, proudly serving businesses across British Columbia, Alberta, Saskatchewan, and Manitoba. With a team of more than 100 professionals, we help organizations streamline operations, enhance cybersecurity, and improve day-to-day…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 51-200 employees |
| Headquarters | Lloydminster, Saskatchewan |
| Organization type | Privately Held |
| Year founded | 1998 |
| Specialties | Office EquipmentEnterprise Content ManagementManaged IT ServicesManaged Print ServicesGraphic DesignMarketingWeb DesignRemote Supportand Visual Communications |
| Open jobs on Jobsy | 7 |
| View page |
Role overview
The Customer Care Representative is responsible for delivering outstanding service to NextGen Automation’s customers by managing inquiries, resolving issues, and building lasting relationships. This role requires effective communication, technical support, and collaboration with internal teams to ensure customer needs are met promptly and professionally, contributing to a positive customer experience and organizational success.
Daily responsibilities will include the following:
- Manage large volume of incoming phone calls.
- Greet customers warmly and ascertain problem or reason for calling.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide prompt, accurate and courteous responses to customers.
- Demonstrates ownership to resolve challenging issues, escalating when necessary.
- Assist with scheduling client orders, equipment, and manpower.
- Create and issue service invoices.
- Provide outstanding technical support for customers.
- View inquiries as opportunities to exceed customer expectations.
- Respond to telephone and email inquiries from individuals utilizing our online software.
- Follow up on customer requests to ensure complete handling of the caller’s inquiry.
- Create cases for new features and solutions for our development team to implement.
- Educate and provide training to customers on using various aspects of the software.
- Working with other departments – service team leads and service manager.
Qualifications and Skills Required:
- A passion for providing exceptional customer service.
- Patience to able to stay calm in an intense environment.
- Proven experience in conflict management.
- Strong understanding of customer service best practices.
- Proven aptitude to function within deadlines, while working both independently and as part of a team.
- Strong attention to detail.
- Professional and positive attitude.
Additional Skills that would be an asset would include:
- Excellent communication skills (written and verbal).
- Excellent documentation skills.
- Ability to multitask.
- Strong organizational skills.
- Adaptability and flexibility to deal with different customers and needs in a brief period.
- Leadership skills
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