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Posted 3 months ago

Customer Care Representative

@ Primerica - Toronto, ON

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Ontario

Full-time
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SIGNALS

Overview

Primerica is hiring a full-time Customer Care Representative in Toronto, ON. The role combines client acquisition through referrals and outreach with customer support by phone, email and in person, plus account management for financial products. Compensation is discussed at a face-to-face meeting.

Responsibilities:

  • Identify and engage potential clients through referrals and outreach
  • Respond to customer inquiries by phone, email and in person
  • Assist clients with account updates, applications and status inquiries
  • Resolve payment discrepancies and transaction errors

Requirements summary:

  • High school diploma or equivalent required
  • Bachelor's in finance, business or related field preferred
  • Prior customer service experience in financial services, insurance or banking is an asset
  • Valid SIN and right to work in Canada

Tools & skills

CRM systemsMicrosoft Office
Source and dates

Employer career site / ATS feed · jazzhr

Employer posting date
2026-08-16
First seen by our source
2026-10-11
Source record updated
2026-10-11

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationHigh school (required), Bachelor’s degree (preferred)
Fields of studyfinance, business
Perks mentionedPaid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Primerica - Toronto, ON

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Primerica is a leading provider of financial products and services in North America, with over 2,800 corporate employees who support over 151,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica was founded 48 years ago and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI". Primerica’s focus is on serving the needs of middle-income families by providing products such as term life insurance, mutual funds, annuities, and mortgages. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com. Headquartered in Duluth, GA, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.

LinkedIn followers
244,747
People associated on LinkedIn
17,690
Reported office locations
  • 1 Primerica Parkway, Duluth, Georgia 30099-0001, US
Business categories
  • Mortgage
  • Mobile Apps
  • Apps
  • Consulting
  • Life Insurance
  • Marketing
  • Insurance
  • Financial Services
Other recorded names
  • Primerica - Toronto, ON
  • Primerica
Specialties
  • Term Life Insurance
  • Investment Services
  • Home and Auto Insurance
  • Pre-Paid Legal Services
  • and Identity Theft Protection
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Primerica is a leading provider of financial products and services in North America, with over 2,800 corporate employees who support over 151,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica was founded 48 years ago and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI". Primerica’s focus is…

FieldValue
IndustryFinancial Services
Company size1,001-5,000 employees
HeadquartersDuluth, Georgia
Organization typePublic Company
Year founded1977
SpecialtiesTerm Life InsuranceInvestment ServicesHome and Auto InsurancePre-Paid Legal Servicesand Identity Theft Protection
Open jobs on Jobsy16
LinkedInView page
Job description
Key Responsibilities:
  • New Client Acquisition: Proactively identify and engage potential clients through referrals, networking, and outreach, presenting Primerica’s services to bring in new business.
  • Customer Support: Respond to customer inquiries via phone, email, and in-person, providing assistance with financial products, account management, and service requests.
  • Account Management: Assist clients with managing their financial accounts, including account updates, product applications, and status inquiries.
  • Problem Solving: Address customer concerns promptly, investigating and resolving issues such as payment discrepancies, transaction errors, and account changes

Key Responsibilities:
  • New Client Acquisition: Proactively identify and engage potential clients through referrals, networking, and outreach, presenting Primerica’s services to bring in new business.
  • Customer Support: Respond to customer inquiries via phone, email, and in-person, providing assistance with financial products, account management, and service requests.
  • Account Management: Assist clients with managing their financial accounts, including account updates, product applications, and status inquiries.
Qualifications:
  • Education: High school diploma or equivalent required; Bachelor’s degree in finance, business, or a related field preferred.
  • Experience: Prior customer service experience in financial services, insurance, or banking is an asset
  • Must be able to work in Canada, with Valid SIN, and if not citizen or permanent resident MUST HAVE valid permit
  • Skills:
    • Strong communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Problem-solving skills with a high level of attention to detail.
    • Familiarity with financial products and services is a plus.
    • Proficiency in CRM systems and Microsoft Office applications.
  • Attributes:
    • Empathy and a customer-first mindset.
    • Strong organizational and time-management skills.
    • Ability to handle sensitive financial information with confidentiality and professionalism.
    • An attitude of willing to learn and grow
Why Work with Us?
  • Opportunities for professional growth and career advancement.
  • Supportive and collaborative work environment.
  • Ongoing training and development in financial services and customer relations.
  • Compensation: Compensation will be discussed during a face-to-face meeting, based on an assessment of your qualifications and experience.

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